Patrick Baranczak

Production & Customer Service Manager @ Sonoscanner - Premium Ultrasound Scanners

About

Experienced in projects development process for the electronics industry (Quality, Design For Manufacturing, Design For Service). Skills to investigate technical issues & resolve customers’ problems Focused on the quality excellence and customer satisfaction. Relationships with B2B customers - suppliers - EMS - repair networks in an international environment Qualifications / Skills: - Expert in After-sales process, manufacturing activities, - Quality follow up, supplier audits, KPI's monitoring, Root cause analysis - Purchasing, components sourcing - Technical support - Management of outsourced activities ,planning, budget - Manufacturing process of electronics devices, assembly methods, test in production - Experience in quality alerts, field complaints and non conformity management - Quality management tools: 8D, 5 Why, FMEA, ISO 13485 - Interfacing cross functionally with different departments internally (projects mode), and with suppliers & customers externally to ensure problem solving ENVIRONMENTS: Medical devices Industrial and Consumer Electronic products

Country

France

City

Vincennes

Industry

Medical Device

Skill

Consumer Electronics, FMEA, Quality Auditing, Quality Management, Supplier Quality, Supplier Performance, Customer Service, Aftersales, Manufacturing, Reverse Logistics, Customer Support, Technical Support, Production Support, Supplier Negotiation, Outsourcing, Service Management, Supply Chain, Echographe, Imagerie médicale, Dispositif médical

Experience

Production & Customer Service Manager

Sonoscanner - Premium Ultrasound Scanners

2014-4 - Present · 12 yrs 6 mos

Paris

Medical devices (ultrasound scanners, probes) - Production management: process optimization, planning, materials procurement, suppliers, outsourced activities - Ensure the compliance of manufactured products before shipment - Product quality improvement (technical analysis, solutions finding and introduction in production) - Management of the after-sales activity

Customer Quality & Service Manager

Pace

2004-1 - 2012-6 · 8 yrs 6 mos

Saint-Cloud

Set Top Boxes development and manufacturing - Support sales team on service bids proposal, reverse logistics solutions to customers - Manage the Service network and partners in Europe, Asia (technical, spare parts procurement) - In charge of the Design for service, test bench development - Actively participate in product quality improvement Cost of Non Quality reduction - Provide internally and towards the customer a Quality and KPI feedback on the products - Perform the First articles inspection through manufacturing sites (Hungary, Ukraine, Malaysia) - Interfacing cross functionally with different departments internally, and with suppliers & customers externally to ensure problem solving

Manufacturing Quality Engineer

Philips

2001-1 - 2004-1 · 3 yrs 1 mo

Suresnes

Set Top Boxes development and manufacturing Participation to new products introduction (NPI) in different plants location (Hungary, Malaysia) Design For Manufacturing Quality control test bench development Monitor on product quality and plants performances Technical interface between EMS and internal actors to solve issues

CCTV Project Coordinator

Philips

1996-1 - 2001-1 · 5 yrs 1 mo

Limeil-Brevannes

Security and CCTV systems for traffic highways, banks and company headquarters - Projects test and validation (cameras, remote systems, monitoring, digital recording) with data transmissions on wired / optical fiber / RF / IP / telecom networks - Planning alignment with all the partners and customer - Drive on site /resolve all issues to deliver the project on time and provide technical support to installers - Manage on site the project closure through customer final acceptance