Patricio Torres Queirolo

Responsible of managing human and technological resources to deliver technological enablers for business areas (Falabella Retail, Sodimac, IKEA, Tottus, Corporate, etc) -Coordinate technical teams for design, planification and execution of projects -Negotiate with the business partner the scope, budget and duration of projects -Validate that the solutions fulfill business functional specifications and technical requirements demanded by Corporate Technology (Security, Availability, Standarization, Documentation, etc)

Assigned to Metrogas Responsible for managing human and technological resources in order to design and deploy business-oriented IT solutions. - Prepare initiative documentation for financial evaluation - Assemble work plans from different areas or third parties to create official plan for the project - Lead, coordinate and supervise proper execution of project tasks

Assigned to Liberty Seguros Responsible for managing human and technological resources for AWS Services Migration - Coordinate creation of AWS new organization, Control Tower, Landing Zone and base infrastructure - Coordinate deployment and configuration of CI/CD platform - Support workload and IT services migration

Working exclusively for Falabella Tecnología Corporativa Responsible of managing human and technological resources to deliver technological enablers for business areas (Falabella Retail, Sodimac, IKEA, Tottus, Corporate, etc) -Coordinate technical teams for design, planification and execution of projects -Negotiate with the business partner the scope, budget and duration of projects -Validate that the solutions fulfill business functional specifications and technical requirements demanded by Corporate Technology (Security, Availability, Standarization, Documentation, etc)

Outplacement program at Lukkap

Responsible for the definition and execution of IT strategy and the operational continuity of the IT platform of the company. - Leads the enhancement on the monitoring systems that improved the IT service availability and helped to comply with the SLA's - Direct the improvement on the communication with the internal clients and the follow up of their requests, reducing the average time of solution and keeping the internal satisfaction index over 90% - Define and deploy policies that allow the enhancement of IT security at the perimeter and end-point - Cost reduction of 35% on Saas platform licensing through the analysis of workflow and license usage

Project Manager for "AD Separation" Project (Fixed term contract). Responsible for the planning, coordination and successful execution of the project. - Leads the design and creation of the new platform for identity management of Cencosud-Scotiabank - Plan and coordinate the e-mail migration to the new domain in Office 365 - Supervise the deployment of tools that allows transparent access to legacy services

Responsible for the IT services operation and improvement (Workstations, servers, networking, telco, monitoring, cloud services) Responsible for the design and execution of projects and services provided to customers, related to IT infrastructure: Service desk, desk side support, deployment of SCCM, migration to O365, ITIL and security assessments.

Responsible for operation, improvement and innovation of Telecom, Networking, Servers (physical & virtual), Cloud services (IaaS, PaaS & SaaS) , SAP R/3, SAP HANA, Operative Systems, Databases, Desk Computing, Enterprise Mobility Management, Access Control, CCTV, e-mail platform, Skype for Business and System Center. Managed a team of 17 people in 9 offices and 4 countries. ● Design and operation of Incident, Problems, Service Catalogue, Change and CMDB Management processes and Requirement Fulfillment all based on ITIL ● Accomplishment of monthly SLAs for IT Services uptime (98,7%) and Incident/Requirement fulfillment (90%) ● Migration of e-mail and IT services from on-premises to Cloud IaaS/PaaS/SaaS. No downtime or incidents for end-users ● Deployment of the worstation management platform to ease tasks and reduce times for software/patch deployment, remote control and asset control

Improvement on the workload´s visibility, control and planning for the Systems VP through the deployment of the Requirement Management and Demand Management processes based on ITIL. This initiative led to a better use of the resources and better plan of hiring.

Management program adapted for VEPICA's mid & senior managers

Alignment of ITIL, COBIT, ISO and BSC with strategic plan for IT Services

Program designed to complete professional formation of engineers