Patricia Wu

Led annual compliance reviews for 13 Northern California Kaiser sites, ensuring full alignment with the state licensing and regulatory requirements. • Verified and maintain state security licenses, exposed firearm permits, and credentialing documentation for 50-150+ officers per site that included APO / HPO, military, and law enforcement personnel. Partnered with regional APO / HPO leadership to ensure compliance with BSIS and state firearm regulations. Conducted permit verification audits, and proactively addressed deficiencies to maintain 100% site compliance. Managed onboarding compliance for new hires, including background checks, certifications, and training records. Compliance and credentialing operations across multi-site healthcare security programs, serving Norcal Regional point of accountability for regulatory readiness, training compliance and workforce credentials. Designed Smartsheet-based system and dashboards that became the source of truth for leadership, audits, and operational descision-making.

• Coordinated national renovation projects, ensuring effective communication across departments. • Oversaw financial management and vendor relations to maintain budget integrity. • Assisted construction managers with daily administrative tasks, enhancing project efficiency.

Managed compliance audits using SAP and Tableau. Handled corporate trust accounts and ensure data integrity across platforms.

• Updated and verified data entry in the Accurate system, ensuring compliance accuracy in healthcare operations. • Coordinated meetings and maintained organized record retention files, enhancing operational efficiency. • Analyzed data from various systems, improving reporting accuracy and supporting informed decision-making. • Managed expense reports in Concur, ensuring timely and precise financial documentation.

• Assisted in managing clinical study milestones, including invoices, payments, and device orders. • Collaborated with global medical and legal teams to ensure compliance in study management. • Conducted literature searches and maintained an internal evidence database for clinical trials. • Oversaw regulatory submissions and managed documentation for new and existing products.

• Managed the invoicing process for clients, ensuring timely and accurate billing, which improved cash flow. • Conducted comprehensive audits to enhance cash handling procedures, resulting in a 15% increase in compliance. • Reconciled financial reports and member premiums, resolving eligibility issues to support operational efficiency. • Contributed to Molina Healthcare's mission by implementing effective financial management strategies.

• Managed patient accounts with a focus on confidentiality and satisfaction, ensuring a seamless experience. • Accurately documented and updated patient information in the CPSI system, maintaining a daily productivity of over 70 accounts. • Provided exceptional customer service by promptly answering calls and routing inquiries, enhancing overall patient communication.

Respond to patient inquiries regarding billing, insurance, financial arrangements, and concerns via phone, e-mail or walk-ins Responsible for billing dental insurance, posting payments and claim estimations Greet, assist, and schedule patients Verify eligibility for patients on insurance Maintain and organize patient records, processes customer orders, prepares forms, verifies information and resolves common problems Assist doctor by documenting patient treatments and financial transactions

• Greeted and assisted appointment and walk-in patients • Coordinated and scheduled appointments for patients via phone and over the counter • Maintained all office equipment and assist users • Organized patient charts and file and increase efficiency • Assisted patients with inquiries regarding facilities and services

Screened telephone calls and visitors and resolve inquiries Maintained lobby and office for cleanliness and safety Performed standard and confidential administrative duties including: scheduling, preparing reports and ordering supplies.

Graduated with a Bachelors of Science in pursing Dental