Patricia Ponce

- Own a portfolio of 20+ U.S.-based clients, leading onboarding and retention strategies to ensure seamless integration of LATAM tech talent. - Conduct business reviews and health check-ins, identifying churn risks and driving proactive engagement using client feedback and usage data. - Partner with Sales and Talent teams to align performance expectations, resolve escalations, and improve time-to-value across accounts. - Supported the revamp of CSAT and NPS measurement processes to encourage feedback loops and drive continuous improvement across teams.

- Advised senior leaders at 3 multinational companies on DEI, labor relations, and change management, serving as a trusted strategic partner. - Designed and led 5+ executive roundtables (40+ attendees) and a 200+ attendee national conference to promote sustainability and people-first practices. - Created branded communications and learning content to align HR, leadership, and operations around shared workplace goals.

- Promoted to support the organization’s strategic grant planning and internal consulting efforts across education, social development and innovation portfolios. - Cultivated partnerships with multilateral donors (e.g., IDB), securing long-term support for regional development programs. - Facilitated cross-functional planning sessions to align team structures, KPIs, and grantmaking models with evolving organizational priorities.

- Joined Fundación Santo Domingo as a contractor to lead IdeasLab Quibdó, managing a $300K innovation project focused on education and entrepreneurship in underserved regions. - Oversaw end-to-end implementation, coordinating timelines, budgets, and donor reporting across local and international stakeholders. - Built strategic partnerships with donors and service providers to ensure program sustainability and community alignment.

- Managed 3 cross-sector policy and governance projects, defining scopes, deliverables, and timelines in collaboration with 30+ senior stakeholders. - Supported the creation of the UK Parliamentary AI Group (APPG AI), coordinating logistics and contributing to its multi-industry agenda. - Ensured strategic alignment across academic, corporate, and public sector partners through structured communications and project governance.

- Supported implementation of an EU-funded peacebuilding project by coordinating research partners and multi-stakeholder dialogues across sectors.

- Managed student exchange programs and evaluated international partnerships to advance the university’s global collaboration goals.

- Led international cooperation strategy and built public-private partnerships to scale social programs in vulnerable communities.

- Supported global expansion strategy by helping launch new MasterPeace chapters across multiple countries in partnership with local leaders

- Master of Public Administration (MPA), International Development and Social Policy (2014 – 2016)

One year European studies certificate in Colombia and Germany. Focus on European Union institutions, regional integration, international trade and human rights.