Patricia W.

• Optimized slotting strategy for 6 aggressive sales periods. • Created a slotting tool which allows hourly associates to make educated decisions based on established product criteria. Slotting restructures gained 35% improvement in production pick efficiency. • Ensured a safe environment for the team by driving safety strategies, recognition, and accountability. • Improved efficiency, quality, and service of ongoing work by identifying process improvements and using best judgment to determine next steps for influencing change and partnering with leadership to resolve. • Motivates others and promotes collaboration and accountability to meet team goals. • Discusses and presents information and opportunities with business partners located in support and operational departments. • Builds trust with direct and indirect business partners by explaining the rationale behind business process and approach taken to decision making. • Provide oversight of all aspects of staff performance including performance evaluation, and discipline to a staff of 70 or more team memebers across 3 schedules. Mediate staff disputes and grievances in accordance with company policy,and state and federal laws. • Established training programs for staff regarding all aspects of workplace performance and professional development. • Provides direct supervision to a team of skilled employees, which includes Workflow Coordinators and Associates as well as managing the relationship with the onsite staffing agency in relation to temporary agency employees working in the department(s) • Administers policies/guidelines that directly affect work activities which include counseling associates consistently on performance, behavioral concerns and accuracy. • Responsible for assigning work, meeting completion dates, interpreting and ensuring consistent application of organizational policies.

• Process Improvements in 2015 led to a 7% increase over 2014 UPH’s • Safety Initiatives resulted in a 57% improvement of 2014 OSHA Recordable Rate. • Attrition improved 10% over 2014 reported rates. • Partnering with Client initiatives achieving a 15% increase in Client Satisfaction in 2015. • Kaizen and ORG Implementations delivered a 25% NGOI improvement over 2014. • Optimization of Processes resulted in $182K of Indirect Budget Savings. • Managed Exceeding Goals and SLAs with a 43% reduction in Budget over 2 years.

• Supervised up to 100 seasonal and full time employees; orchestrated their processes by planning and coordinating shift activities for areas assigned within the fulfillment center. • Assisted Operations Manager in planning, prioritizing, and communicating shift directives to insure efficiency, accuracy and quality are met for all related activities. • Implemented specific objectives and performance measures for all shift personnel to maximize productivity; recommended and implemented improvements in efficiency and effectiveness for increased shift contribution. • Monitored all production and personnel statistics and reporting in support of the department operation; accountable for achieving production objectives. • Interviewed applicants for employment and made hiring recommendations. Conducted performance reviews and implemented corrective actions as appropriate; responsible for implementing performance improvement plans and disciplinary actions when dealing with policy and procedure compliance issues. • Collaborated with peers and related staff across all departments on the implementation of fulfillment strategies; lead fulfillment special projects as needed by solving/responding to production problems. • Demonstrated continuous initiative and provide recommendations for improving processes. Achieved and maintained compliance with all company and federally mandated regulations regarding Safety, OSHA, HazMat and DOT. • Responsible for new partner inventory set up and processes. • Represented GSI in communications with Clients and Buyers to identify and resolve receiving issue, thereby maintaining optimal interface with company’s clients as well as proved excellent capabilities in problem solving and client communications. • Responsible for teams to ensure trend analysis and root-cause analysis reports are generated and communicated with the management team. • **Excellence Delivered Award Recipient 2009.

• Daily supervision of 100-150 employees with continuous monitoring of hourly and daily production numbers; completed and distributed reports of these standards for management. • Counseled and tracked associates production standards and/ or company policy. • Planned and waved work to make sure facility production goals were achieved; tracked shipping orders within facility to ensure orders were completed correctly and on time. • Acquired and continued to develop WMS operating system knowledge. • Cross-trained in Shipping, Receiving, SHA, IC, QA, QC, Manifesting, Routing, Picking/ Packing, Slotting, Order Put, Demand Transfers, Cycle Counting and Quality Auditing. • Identified redundancies and inefficiencies in processes and recommended best practices. • Assisted operations management in meeting site goals. • Daily Processing of B2B, B2C and Vendor Direct Orders.