Patricia Trujillo

Execute and coordinate with my team members HR initiatives in line with all major metrices. Collaborate with leadership across various departments. Second in command of the department, managing the various HR functions, including employee relations, payroll, benefit administration, and talent management. Drive communications between executive leadership and staff. •Improving department efficiencies within the recruiting process. •Key cross-team collaboration on new progression standard currently being developed. Key employee contact for definition and follow through for all employees and management. •Benefit savings of 80k with a 36% shift to our HDHP through education and providing one on one enrollment.

Collaborate with C-suite and multidisciplinary teams from various departments to devise execution plans for enterprise-wide HR strategies while adhering to the scope and requirements of major business initiatives. Establish critical operational requirements and manage complete spectrum of HR functions, from employee relations and talent management to team development, incentive programming, and benefits administration. Streamline communication between executive leadership and staff members to ensure compliance with predetermined regulations and maintain operational efficiency. • Elevated the quality of overall coaching process by supporting communication channels, revamping team development workshops, and building strong relationships with management teams. • Acted as a key cross-team collaborator on new progression standard and primary point of contact for all employees and management staff. • Supported new employee transfer process within the HR group.

Developed HR strategies and monitored continuous improvement initiatives to improve business’s profitability and uplift service quality. Conferred with company leadership to appraise key requirements and transform insights into HR solutions. Spearheaded on-boarding process with prime focus on meeting workforce needs and company’s standards. Designed service guidelines, introduced best practices, and led high-impact training programs to increase customer satisfaction and align all operational efforts with company’s long-term strategic objectives. Tracked employee performance metrics and developed compensation strategies, including corporate 401(k) plan to ensure employee satisfaction and retention. • Integrated high-impact employee recognition program and boosted organization-wide morale.• Overhauled new on-boarding program, ensuring seamless transitioning of new employees. • Decreased worker's compensation premiums by 10% by creating a worker safety program approved by the Premium Cost Containment Board.

Supported all internal/external HR related matters and optimized core HR services while ensuring strict adherence to organization’s business strategy. Devised organizational guidelines and standard operating procedures to streamline daily operations and maintain operational consistency. Communicated at all levels of corporate hierarchy to set expectations with training program and detect performance issues. Identified compatible candidates, conducted reference checks and issued employment contracts to facilitate recruitment process. Executed training programs to meet dynamic business needs and motivate employees. • Oversaw contract submission process to ensure accurate and on-time engagement with external stakeholders and suppliers. • Developed and implemented a recruitment process to hire first foreign doctor with work visa. • Drove positive organizational change through proactive collaboration with physicians, nurses, and senior medical staff.

Directed daily HR processes and customer services to effectively manage employees in a high-volume credit union environment and ensure client satisfaction. Maintained talent pool with sourced and referred candidates to save cost and time of hiring process. Evaluated operational needs and all qualifiers in the talent pool to prioritize candidates and commence recruitment. Trained and guided cross-functional teams to comply with customer engagement protocols and meet stipulated objectives in a challenging landscape with accuracy. Bridged management and employee relations and established a productive organizational culture by addressing demands and resolving employee escalations. • Leveraged targeted HR strategies to garner top talent and maximize efficiency of recruitment process. • Improved operational processes through research and implementation of new timekeeping system for non-exempt employees. • Collaborated with insurance brokers to review and determine the insurance coverage for the entire company. Additional experience as HR Generalist, ATM Check Card Specialist, and Teller at Air Academy Federal Credit Union