Patricia Ng
Customer Support Specialist @ Persona
About
Customer-focused support professional with SaaS and legal industry experience. Strong track record in managing tickets, analyzing customer health, and collaborating cross-functionally to drive customer satisfaction.
United States
San Francisco
Computer Software
Client Relations, Phone Etiquette, Customer Support, Enquiries, Attention to Detail, De-escalation, Customer Communication, Customer Base, Customer Relationship Management (CRM), Easily Adaptable, Relationship Building, Consultations, Time Management, Administration, Problem Solving, Customer Experience, Customer Satisfaction, Customer Service Management, Presentation Skills, Reservations
Experience

Account Manager / Property Manager
San Francisco Bay Area
*Highlighted proficiency in sales-driven communication, conveying property features, benefits, and value propositions to prospective clients to drive leasing and occupancy rates to 50% in under 1 year. *Established partnerships with 15 high-quality vendors, leading to a 30% reduction in operational costs and ensuring seamless service delivery. *Maintained a client satisfaction score of 9.5/10 through consistent tenant engagement and creative solutions, contributing to a 15% increase in lease renewals. *Showcased adaptability and quick learning in adopting property management software and tools, leveraging technology to enhance productivity. *Recognized for strong leadership skills in guiding on-site teams, conducting training sessions, and fostering a collaborative work environment to achieve operational excellence.

Business Development Consultant
San Francisco Bay Area
*Consistently exceeded prospecting targets by acquiring an average of 10 new leads per week, resulting in a robust pipeline of potential clients for the agency. *Leveraged market research and competitor analysis to identify high-potential ecommerce companies, targeting 50+ prospects with personalized outreach and converting 25% into qualified leads. *Negotiated and closed contracts with 15 prominent ecommerce brands, achieving a 60% success rate.
Patricia Ng's Contact Information
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