Patricia Ng

Patricia Ng

Customer Support Specialist @ Persona

About

Customer-focused support professional with SaaS and legal industry experience. Strong track record in managing tickets, analyzing customer health, and collaborating cross-functionally to drive customer satisfaction.

Country

United States

City

San Francisco

Industry

Computer Software

Skill

Client Relations, Phone Etiquette, Customer Support, Enquiries, Attention to Detail, De-escalation, Customer Communication, Customer Base, Customer Relationship Management (CRM), Easily Adaptable, Relationship Building, Consultations, Time Management, Administration, Problem Solving, Customer Experience, Customer Satisfaction, Customer Service Management, Presentation Skills, Reservations

Experience

Persona

Customer Support Specialist

Persona

LinkedIn
2024-9 - Present · 2 yrs 1 mo

San Francisco Bay Area

aiLegal Law

Business Operations Analyst/Customer Succes Specialist

aiLegal Law

LinkedIn
2023-8 - 2024-9 · 1 yr 2 mos

San Francisco, California, United States

FirstService Residential

Account Manager / Property Manager

FirstService Residential

LinkedIn
2021-5 - 2023-8 · 2 yrs 4 mos

San Francisco Bay Area

*Highlighted proficiency in sales-driven communication, conveying property features, benefits, and value propositions to prospective clients to drive leasing and occupancy rates to 50% in under 1 year. *Established partnerships with 15 high-quality vendors, leading to a 30% reduction in operational costs and ensuring seamless service delivery. *Maintained a client satisfaction score of 9.5/10 through consistent tenant engagement and creative solutions, contributing to a 15% increase in lease renewals. *Showcased adaptability and quick learning in adopting property management software and tools, leveraging technology to enhance productivity. *Recognized for strong leadership skills in guiding on-site teams, conducting training sessions, and fostering a collaborative work environment to achieve operational excellence.

Visual Voices

Business Development Consultant

Visual Voices

LinkedIn
2021-1 - 2021-5 · 5 mos

San Francisco Bay Area

*Consistently exceeded prospecting targets by acquiring an average of 10 new leads per week, resulting in a robust pipeline of potential clients for the agency. *Leveraged market research and competitor analysis to identify high-potential ecommerce companies, targeting 50+ prospects with personalized outreach and converting 25% into qualified leads. *Negotiated and closed contracts with 15 prominent ecommerce brands, achieving a 60% success rate.

Education

San Francisco State University

San Francisco State University

LinkedIn

Marketing

Skyline College

Skyline College

LinkedIn

Business, General

General Education

Miriam College

Miriam College

LinkedIn
2012 - 2015 · 3 yrs

Patricia Ng's Contact Information

Email

******@***.com

Phone

(**) *** ****

Find the Right Leads
Find Verified Contact Data

Try with: Jensen Huang @ nvidia.com Click to autofill
LeadContact awards, five-star ratings, and GDPR compliance badges

What LeadContact does well

Find verified emails, phone numbers, and decision-makers with 98% accuracy.

Find Leads

Find Leads

Find the right people by company, role, industry, location, and more.

925M+ professional profiles

Find Leads
Find Emails

Find Emails

Access verified email addresses for your target contacts.

657M+ emails

Find Emails
Find Phone Numbers

Find Phone Numbers

Get cross-validated phone data from multiple top sources.

239M+ phone numbers

Find Phone Numbers

More Accurate. Lower Cost.

Find contact data in 1 tool with 98% accuracy

LeadContact integrates leading enrichment tools to deliver more accurate contact data—without paying for each one.

LeadContact Logo
Competitor Tools

All these = $289 per month

Great conversations start with the right contact.

It’s time to find yours.