patricia kiggins

Enriched Housing Program Coordinator

* Established Licensed Home Care Agency with CEO/President * Created weekly billing to $75,000 within 3 months. * Implemented DOH Regulations, polices and obtained Licensure through DOH for new agency * Implemented JCAHO Regulations and obtained Accreditation without recommendations * Obtained contracts within five boroughs * Assisted and submitted for NYSDOH training program approval * Maintained Operations of Branch * Responsible for the overall coordination of clinical operations * Oversaw the employment, evaluation and termination of branch personnel * Interpreted and assured appropriate utilization of agency policies and services * Responsible for quarterly reports and meeting for PI * Implemented, interpreted and assured utilization of policies * Directed the staff in regards to staff development and compliance * Evaluated the internal and external educational resources in conjunction with the Professional and * Paraprofessional staff * Responsible for the overall coordination and administration of all aspects of operations including * Clinical for the provision of quality care service

* Developed and administered clinical policies and procedures for all services, including professional and * Paraprofessional staff * Provided consistent implementation of policies and procedures. * Insured services where provided in compliance with all federal, state, local, licensing and accrediting bodies * Maintained corporate operating procedures and standard of ethical practice * Maintained a quality assurance program and quarterly review * Responsible for JCAHO review. Received 100% without recommendation. * Participated in professional committees, organizations and community groups to remain current and maintain * Company's profile * Provided supervision, coaching and mentoring to the client care, coordinators, professional and paraprofessional staff * Implemented training course for new recruits, increasing profitability * Coordinated home visits including Supervisory, Skilled and Hi Tech

* Managed branch of a $5 million Licensed Home Care Agency. * Supervised and evaluated Director of Nursing regarding interpretation, implementation and compliance with * Company policies, State and Federal regulations and JCAHO standards, including regular visits to the * individual branches * Responsible for the overall coordination of the clinical operations for quality care services for the branch. * Managed and directed 400 employees including professional and paraprofessional staff. * Increased Sales earnings by 50%. * Participated in development of marketing and sales plan and performed marketing support functions as necessary * Prepared and implemented Annual Budget and Business Plan. * Implemented Recruitment and Retention Plan. * Increased staffing by 25%