Patricia Harper-Pollard

Sr. Manager Technology Learning Services @ Baylor Scott & White Health

About

Extensive experience in e-business initiatives inclusive of health care, training, communication, banking, travel, professional development, and customer service. Specialties: We help people and organizations manage the process of change in multiple ways. We provide technology training services, search services, outplacement services and people development services. Our niche is change management. We focus on the executive teams of small to mid-sized enterprises in a variety of industries. What we do best is develop teams of leaders through the training, recruitment, re-employment and retention of key people. Healthcare, Electronic Medical Record Training, Online Banking Customer Service, Professional Development, Coaching, Change Management, Lean Six Sigma Green Belt

Country

United States

City

Dallas-Fort Worth Metroplex

Industry

Hospital & Health Care

Skill

Coaching, Job Coaching, Instructor-led Training, Communication Skills, Leadership Development, Empowerment, Professional Services, Collaborative Problem Solving, EpicCare Ambulatory Certified, Career Succession Planning, Visionary Thinking, Customer Service, Curriculum Design, Curriculum Development, Needs Analysis, Banking, Healthcare, Succession Planning, Change Management, Team Building

Experience

Sr. Manager Technology Learning Services

Baylor Scott & White Health

2021-8 - Present · 5 yrs 2 mos

United States

Business Owner

Harper Resource Group

2001-8 - Present · 25 yrs 2 mos

Professional Coaching Practice We help people and organizations manage the process of change in three ways. We provide search services, outplacement services and people development services. Our niche is working with senior management. We focus on the executive teams of small to mid-sized enterprises in a variety of industries. What we do best is develop teams of leaders through the recruitment, re-employment and retention of key people. Executive Director - Career Transition Workshop

EpicCare Principal Trainer - Certified Curriculum in Ambulatory, Home Health, TED, LSSGB Certified

Cook Children's Health Care System

2017-10 - 2021-8 · 3 yrs 11 mos

Fort Worth, Texas

EpicCare Principal Trainer

UT Health San Antonio

2010-5 - 2017-10 · 7 yrs 6 mos

Train and provide direct support to Physicians, Clinicians, and Patients using technology. Deliver excellent content, energy, and accuracy in using Electronic Medical Records (EMR) and delivering superb customer service to our patients.

Senior Online Leader

Wells Fargo

2003-10 - 2009-8 · 5 yrs 11 mos

Group Manager - Internet Banking

World Savings Bank

2005 - 2007 · 2 yrs

Communications Director

USAA

2002 - 2003 · 1 yr

Associate Director E-Business Global Communications

PwC Consulting

1999-8 - 2002-7 · 3 yrs

Direct client advisement to companies in different stages of e-business maturity. E-Business content development, design and delivery regarding customer channel delivery. Partner Training regarding ebusiness initiatives to offer to client companies.