patricia contreras

server

About

Ability to provide leadership with experience in costumer services and outstanding Front Desk implementation. Excellent to communicate and understand the customer’s needs and positively impacting businesses performance. Passionate about building lasting client relationships, maximizing quality and exceeding performance expectations. Strategic thinker who quickly conceptualizes effective solutions and implements tactical plans with excellent customer service and communication skills.

Country

united states

City

miami

Industry

performing arts

Skill

social networking, acting, social media, theatre, performing arts, event planning, event management, drama, improvisation, public speaking, creative writing, facebook, social media marketing, public relations, microsoft office, theatrical production, contemporary dance, telephone reception, receptionist duties, stage, modeling, shakespeare, belly dance, microsoft technologies, voice acting, keyboard skills, front office support, performing, casting, office equipment, phone etiquette, set design, stage management, filing

Experience

server

trump national doral, miami

2017-5 - Present · 9 yrs 5 mos

hostess

trump national doral, miami

2014-9 - 2017-5 · 2 yrs 9 mos

front desk receptionist

doral park country club

2012-4 - 2014-6 · 2 yrs 3 mos

* Responsible for greeting and welcoming all members and their guest * Answering phone calls and assisting callers * Assisting customers with their needs and inquiries * Ability to deal with complicated situations correctly and politely * Creating membership cards for the members of the Club House * Receiving/charging residents for their social dues monthly payments * Scheduling director’s appointment and update their calendar events * Keeping files of member’s account and updating them with new information * Emailing/contacting catering clients and keeping up with their inquiries * Keeping a log and spreadsheet of membership monthly expenses * Experienced in Microsoft Word, PowerPoint and Excel * Set up weekly Association meetings

Education

miami dade college

theater

2011-1 - 2014-1 · 3 yrs 1 mo

Completed my Associates Degree in Drama/ Drama Education by taking all of my core classes and Acting 1 & 2, Voice for the stage and participated in the school's Fall Production."]

florida international university

theater

2014-1 - 2016-1 · 2 yrs 1 mo

Pathway to completeing my Bachelor's Degree in Theater by taking Design, Stage Craft and Acting classes. Activities and Societies: Student Government Association Program and Alpha Psi Omega Theater Honor Society.