Patrice Landrein

69 suites, 3 outlets, one of the most iconic property in the Indian Ocean, 5 stars Forbes, Leading Hotels of the World, Gold Earth Check certification

5-star resort, 215 private villas with a pool on 76 hectares, a total capacity of 1600 guests, 3 restaurants, 3 bars, 1 MICE area(1000 pax, wedding 500 pax), 1 Spa, 500 staff, 80 buggies, organic and sustainable farm. RESPONSIBILITIES and ACHIEVEMENTS : RPS score for 2023 ( Guests satisfaction) 95,23 against 93.11 in 2022 Top 10 hotel in Vietnam and Number 1 on Trip Advisor in Phu Quoc Reached same revenue as 2019 ( Golden year). EES ( Staff Survey) 9, one of the best in Vietnam for Accor. Passed HACCP Implementing the " Green Key " sustainable program The resort " No single use plastic" Launched a sustainable and organic farm, including the concept " Farm to Table", VIP farmer lounge, Eco Studio, Thalasso Spa,  Boutique Golf. Implemented a full wellness program, including daily yoga and aqua gym, singing bowl and meditation, diet program, organic food and wine. Mindset transformation by Reiki and Taichi sessions. Implemented SOP for every department Reduced by 50% staff turn over Won several awards such as                          - The Best Overseas Hotel by Voyage Magazine in China                        - The Most Popular Overseas Resort of the Year by Fashion Journey.                        - The best Vacation Hotel and Resort by City Travel,                       - Nominated by Travel and Leisure India, Conde Nast, Travel Weekly and TTG Awards.

5 stars resort, 144 Keys, 5 outlets and 1 awarded Spa, Meeting Rooms, Gym, Kids Club, 900 meters private beach, 7 boats, 400 staff, property of 110 acres of land. Responsibilities and Achievements Number 1 Hotel and Resort in Thailand, Number 9th Best Luxury Hotel and Resort in the world on Trip Advisor in 2021/22 - Best revenue in December 2019, January and February 2020 ever, since the opening of the property - Set a strong new purchasing procedures - GOP YTD end of February, 54% ( 51% in 2019) with more than 7 million THB revenue compare to 2019. - Handle a strong And active PR campaign during Covid 19 lockdown - Set up strategy for the post Covid 19 - Implemented the “ new normal” procedures Number One on Trip Advisor & Number one on Review Pro for the first 9 months of 2021 with the following compset: Mandarin OrientalBangkok, Peninsula Bangkok, Capella Bangkok, Rosewood Bangkok, Four Season Koh Samui, Four Season ChangMai and RosewoordPhuket, Phulay Bay Ritz Carlton, 6 Senses Koh Yao Noi). - Implemented SOP in every department - Launched a QR code before Covid 19 crisis, with Menu, guest directory….. in 7 languages - Many Sales Trip, USA, UK, EU, China, Australia - Manage and lead the sales representative team, 12 different countries - Second Best hotel and resorts in South East Asia by Travel and Leisure 2021 - Selected in the Top 10 best luxury resort in the World by Travel Leisure India - Nominated by Conde Nast for the Best Resort in the World 2020 - Nominated by Forbes for the Best Hotel and Resort in the World 2020 - Selected by Voyage Magazine China in the Top 20 Hotels and Resorts in the world

Responsibilities - Hotel Opening - HOD Recruitment - Implementing for 2019 the first budget - Implementing the operation procedures, SOP - Many overseas trips to promote the property (UE, UK, South Korea, Japan, Singapore, China……. - Setting up the Sales and Marketing Strategy, - Revenue Optimization - Advisor for Owners (First Hotel) Achievements - Number one Trip Advisor in Phu Quoc Island - Spa also Number one on the Island - 200 Five stars reviews in a row on Trip Advisor - 9.5 on Booking.com 1st hotel out of more than 500 properties - Budget 2019 accepted by Owners - Property profitable after 4 months of operation in low season, over 50% GOP during the high season, first year GOP forecast over 40% - Best Seller on Expedia and Booking.com - Recruitment of an EAM and a strong HOD Team - Implemented with success the operation procedures with SOP - Implemented a strong Training Program with free English class for the staff

The Amari Vogue Krabi is a luxury 5-star award-winning hotel in Tub Kaek Beach in Krabi South Thailand encompassing, 3 restaurants and bars, meetings & event facilities and the Breeze Amari Signature Spa. As the General Manager accountabilities includes financial governance, marketing, compliance management, reporting, facility reviews, OH&S, guest satisfaction, GOP optimization (42% in 2017) and human resources.

Consulting for Sales and Marketing Strategy for new hotel opening Opened 2 hotels in HCMC, District 7, in charge of the pre-opening, budget forecast, recruitment, set up the website, PMS, POS, OTA’s registration, F and B organization, and the entire design of the two properties, one of the property is ranked 5, in HCMC in Trip Advisor Re organization of another hotel in Phu My Hung, HCMC, D7, 100% turn over increase in 6 months, and designed the FandB area, and the Hotel Facade Hotel Opening in D1 HCMC, Name, Logo, PMS, Website, Recruitment, Sales and Marketing. All the properties are in the top 30, in Ho Chi Minh City on Trip Advisor, with a high occupancy and excellent GOP, one of the hotel, the Odeon Hotel is ranked # 5 out 455 properties in Ho Chi Minh City. General Management, Hotel Consulting, Hotel and Restaurant Decoration Revenue Management Strategy, Coaching, Food and beverage consulting Hotel’s diagnostic, Yield Management, E business and E reputation Many trips around Asia, as observer of the upscale hotel industry, and the evolution of new technologies, in the hotel business, and understand the way of working and the culture

Accomplished the complete renovation of the hotel and the decoration Increase in turnover from 330000 euros to 1200000 in 5 years, marketing on the French market and also on the international (USA, UK, Russia…..). In 2008, the Hotel was awarded, best tourist company of the South West of France. Stared restaurant. Excellent GOP Setting up, a SPA, Wine cellar with 450 different wines In the same time: Hotel Consultant for Hotels and Resorts in North Africa

Hotel consulting and mystery shopper, in east of Europe, South East Asia and North Africa. Many Trips all over the world (especially in South East Asia and Indian Ocean), to meet General Manager, to visit Hotel and Resort.

5 stars Hotel in one of the best location in Paris, luxury brasserie (Michelin Stared) and an international restaurant www.hoteldevendome.com Managing a team of 120 people (After deleting, 35 employees). Increased the Revenue from 4.5 million euros to 7.2 in 3 years. Set up the Annual budget, yield management, day to day operation, budget forecast and GOP optimization, financial analyses Also in charge of the Sales and Marketing with a strong presence on the Middle East , US, Japanese and Russian Markets

Hotel 4*, 52 bedrooms and gastronomic restaurant in Provence www.vallondevalrugues.com Managing a team of 60 people In charge of the day to day operation, sales and marketing ( US, Russian, and European Market), cost control, financial analyses and hotel renovation and new design of the hotel Increase in turnover from 3 million euros to 4.5 in 2 years. Consultant for the owner for new hotel acquisition