pat mcgale

* Work with customers to best represent their business position with the multiple departments and levels within CoreLogic. Remaining transparent with customers while still professionally representing CoreLogic and serving my customers. * Being the conduit of communications. On a project management level, have lead in steering the project schedules and coordination of events. Managed the coordination of meetings, status in projects, creation of project plans, reporting metrics, managed project deployments, releases, prioritizations and reported on development, QA, testing, deployment progress. * Handled escalations at all levels to be sure the customer’s point of view is understood for the necessary actions. * Internal PMO group governed the process to report and record project progress, budget and risks. Worked with internal departments to track billings and balances on projects. * Work with sprint teams and departments in an Agile environment.

* Analyze Mortgage operations to evaluate efficiency and opportunities to perpetuate business from each transaction. * Taking results and applying it in PushMX application to automate the steps of the business from start to finish. * Install, configure, adapt, train and bring mortgage companies into an efficient operation and aid in driving their business cycle from origination through post-close and back through marketing. * Oversee daily operations of customer service and technical service, and sales support.

* Created Professional Services Dept. trained and built a team and procedure to consult and train customers. * Provide consultation to customers Bankers, Brokers, Loan officers, Management, Processors and Closers on their operations, work-flow process, operational structure, and efficiency; to best reflect the customer’s way of doing business, to do more with less. * Embed best-practice business concepts into our software with the customer. * Lead and train off-shore development team and QA team on the best business practices, target industry our software is serving, and cultural background. Spearhead QA and testing process within the offshore teams to meet company needs. * Charter the entire testing cycles to fully exercise product features using the industry best business practices and use cases. Provide subject-matter-expertise in the mortgage industry across the functional departments.

* Optimized operations through technology, streamlined business processes for customers. * Provided technical services for automation, efficiency and database consolidation. * Analyzed customer operations and business workflows and provided recommendations on proven technologies or methodologies from inception to launch.

* Managed major accounts in the 14 western states, and promoted sales within the territory Demonstrated products & solutions that would best meet the business needs. * Planned and launched accounts software upgrades and coordinated professional services and issue escalations. * Coached prospects analyzed their existing business practices and positioned our solution to fit their business models.

* Responsible for managing, strategizing and directing sales, consulting, technical support, and customer service departments. * Coordinated and consulting on the product lines and daily operations among cross-functional departments. * On committee that planned and coordinated the migration of 3 existing legacy operation systems to a single consolidated system; included design, call center systems, customer account information, sales phone logs, accounting records, quotes, invoicing and distribution with decryption code generator based on products.

Worked with executives to set guidelines on how management staff should operate with their divisions which showed optimum results. Managed software development departments, QA, testing, distribution, and customer support. Trained staff and company on operations, achieving automation & efficiencies. Increased efficiency by analyzing legacy systems and adopting new technologies to increase sales, volume and customer retention. Improved work environment for employee retention, benefits, promotions, plans and incentives. Maintained direct communications and goals for First American Title Company which acquired and held Contour Software operations as subsidiary for 4 years Maintained company operations databases. Served on HR steering committee for the corporation representing technical issues and solutions for HR. Held several titles during term, was voted by peers to be VP then went on to being COO