pat lang

* Moderated remote user research studies to gain insights about user pain points, goals and motivations * Created user journey documents to evaluate training touchpoints * Conducted needs analysis and contributed to the strategy of selecting next generation training products * Conducted user testing for courses in development, including scheduling, attending, and facilitating user testing sessions; reviewing, collating, and prioritizing feedback; and reporting recommendations * Created personas of target customers that identified user goals, motivations and pain points. * Made recommendation to the site architecture to improve discoverability of training materials * Created interface mockups to visually support user research findings

* Established the internal User Experience Design team for SmartDrive * Drove the adoption of the user experience strategy and design for SmartDrive applications and services * Introduced and implemented a lean ux process and methodology that supported product and technology teams * Co-authored and drove the strategy and transition to a design pattern and component library to streamline product design and development * Evaluated business goals and user needs of applications and services * Communicated with cross-functional stakeholders (product management, business, marketing, support and engineering) to understand and translate requirements into product designs * Designed intuitive products based on the goals and needs or internal and external users. * Created user flows, interaction design, mock-ups and interactive prototypes * Collaborated with fellow team members to generate possible designs to solve a need, evaluate trade-offs, and test and implement the most promising solutions. * Analyzed key growth metrics, including incorporating user feedback from multiple sources

In this role I conceptualized and designed eLearning solutions using the ADDIE (Assess, Design, Develop, Implement, Evaluate) process of instruction design. This included creating storyboards, and training assets using tools such as Visio, PowerPoint, PhotoShop, Video Production, Flash, DreamWeaver, and Intel internal training applications.

Entriq was a research and technology company for the entertainment Industry. As part of the innovation and product development team, I helped bring life to proof of concepts for mobile and TV applications. Our research and development projects included top entertainment companies such as ESPN, Discovery Channel, Prince, SONY, T-Mobile and Intel.

Being the founder and product manager of a mobile product for the dance community has enlightened me on the synergy between business goals, product management, ux / ui design, branding, support, marketing; and the tradeoffs between native and progressive web app development. This project has also given me the leadership skills, experience and confidence to manage the launch innovative new products from concept to completion; and the soft skills to recruit and motivate team members. We implementing a lean startup and design thinking process, where our team leveraged user feedback, empathy, prototyping, rapid iterations and a lean product canvas to quickly design and test new product features.

In this role I created and maintained product prototypes that defined the redesign of AT&T's Uverse.com site. I also collaborated with the AT&T Customer Experience Team on research initiatives to evaluate and validate product designs.

Responsible for developing and cultivating a lean user experience team process, internal client relationships, contributing to new product initiatives and providing best-practices for user experience, interaction and research. Manage and lead ux project teams, work collaboratively, and mentor/support other UX team members in the execution of internal client related deliverables.

* Implemented a Lean UX process as part of the Learning and Development team; responsible for all deliverables: visual design, wireframes, prototyping, motion design and user research to create tools and apps for Customer Support agents. * Created tools and web applications to streamline the work of frontline customer support agents * Supported the Learning and Development team by providing research, wireframes, interaction design, and visual design * Evaluated interfaces with user research that provided insights, identified pain points, new requirements and validated designs decisions

Human Performance Improvement, Instructional Technologies, ADDIE process for training development. Activities and Societies: Phi Beta Sigma