patrick mcclard

director, global account management

About

Director, Service Delivery at APAC Customer Services, Inc. Location: Champaign, Illinois .... President, North American Operations,... Mary Kate Patten Director...

Country

united states

City

champaign

Industry

outsourcing/offshoring

Skill

cross functional team leadership, troubleshooting, workforce management, call center, bpo, customer experience, outsourcing, customer satisfaction, contact centers, process improvement, inbound marketing, account management, customer retention, telecommunications, lead generation, operations management, crm, customer service, telemarketing, performance management, call centers, training, program management, leadership, service delivery, business development, management, team building, business analysis, business process improvement, customer relationship management, team leadership, business process outsourcing, project management, market research, event planning, microsoft powerpoint, sharepoint, performance improvement, process management, retail banking, virtual teams, customer service representatives, back office operations, technical writing, strategic planning, report design, microsoft excel, budgeting and forecasting, licensing

Experience

experienced executive

seeking employment

2019-7 - Present · 7 yrs 3 mos

client solutions director

aloricadr

2004-6 - 2019-6 · 15 yrs 1 mo

client services manager

aloricadr

2004-6 - 2012-1 · 7 yrs 8 mos

I started work for a company in June 2004 called APAC which later became EGS, which later became Alorica. Please refer to Description for Client Solutions Director at Alorica

director, global account management

hgs - hinduja global solutions

2019-12 - Present · 6 yrs 10 mos

customer service representative

centennial bank

1995-3 - 1996-1 · 11 mos

Summary Provided superior customer service to upscale client base in retail banking environment Processed and balanced all branch receipts daily Provided on-site PC support including software training and assisting off-site network administrator in diagnosing and resolving network and hardware problems.

property records analyst

pro-tem

1993-9 - 1995-3 · 1 yr 7 mos

Contract Employee for Pacific Power and Light - Electrical Utility Performed analysis and computerized entry of over 70 years of manual property records from USGS maps and manual records. Promoted to group leader providing technical, organizational, and administrative support to six Records Analysts.