krzysztof paszko

service manager

About

I am self-motivated, hard-working and highly skilled professional who constantly work on improving skills and extend knowledge with over 9 years of professional IT experience. I have a positive attitude and can adapt well to any situation. I work efficiently in both self-directed and team-oriented environments. I am effective and supportive leader who create positive and trustworthy atmosphere among team members.

Country

poland

City

poland

Industry

computer software

Skill

it operations management, it infrastructure management, it service management, it management, itil certified, change management, problem management, it governance, it infrastructure operations, it strategy, it service delivery, team building, teamwork, team motivation, team coordination, jira administrator, data center virtualization, active directory, microsoft azure, microsoft servers, hyper v, powershell, mcsa, agile

Experience

service manager

tietoevry

$arcon\pjb$

junior it specialist

arcon\pjb

2011-4 - 2013-4 · 2 yrs 1 mo

* Troubleshooting problems and providing advice on the appropriate action * Installing, supporting and providing routine maintenance to hardware and software

network administrator

european culture congress 2011

2011-7 - 2011-9 · 3 mos

Build and maintain of the computer network to the Congress of Culture in Wrocław.

praktykant w dziale it

wp hala ludowa sp z o.o

2009-8 - 2010-11 · 1 yr 4 mos

Install, configure, service and maintain hardware and software

it operations manager

objectivity

2017-6 - 2017-11 · 6 mos

* Supervise the IT Operations Team * Ensuring high quality of IT services and provide business continuity * Contribute to short and long term planning and strategy * Designing, introducing and maintaining good practices and processes * Responsibility for team capacity planning, prioritization and delivering tasks * Monitoring overall climate, managing positive atmosphere, motivation and cooperation of team members * Responsibility for IT Service Portfolio, Problem and Change management processes * Participating in recruitment and induction process

it helpdesk specialist

objectivity

2013-4 - 2014-1 · 10 mos

* Complex issues resolution and troubleshooting * Installing, supporting and providing maintenance to hardware and software * In-depth knowledge of Microsoft Windows client operating systems

network administrator

funzone euro 2012 wrocław

2012-5 - 2012-7 · 3 mos

Monitorowanie oraz administracja siecią komputerową na potrzeby FunZone Euro 2012 na Rynku we Wrocławiu.

team leader system administrator

objectivity

2015-4 - 2017-6 · 2 yrs 3 mos

* Managing IT Operation Team * Designing, introducing and maintaining good practices and processes * Responsibility for team capacity planning, following up and delivering tasks * Monitoring daily work of team members * Monitoring overall climate, managing positive atmosphere, motivation and cooperation in the team * Service Portfolio Management * Performing administrative tasks related to the team management * Providing regular reporting for Senior Managers

system administrator

objectivity

2014-1 - 2017-6 · 3 yrs 6 mos

* IT infrastructure management (servers, virtual machines, systems) * Design, implement and administration of Jira for 2000 Users and Confluence System. Identification and resolution of applications issues * Implementation of new IT systems * Administration and troubleshooting Windows Server environment (2008, 2012, 2012R2, 2016), Hyper-V Cluster infrastructure, AD, ADFS, DNS, DHCP, WAP, File Server, DFS, Exchange 2010 * Administration of Microsoft Cloud Services (Azure, Office 365, Azure AD, OMS, Skype for Business, PowerBI) * Administration of SQL databases (MS SQL, PostgreSQL) * Participation in the deployments and releases of internal applications * Keep IT documentations up to date * PowerShell scripting