Parshant Sharma

• Onboarded new merchants across diverse industries, ensuring smooth integration with Zaakpay Payment Gateway, enhancing user experience and business growth. • Revived non-transacting merchants by rebuilding trust, driving re-engagement with personalized support, and ensuring long-term satisfaction. • Managed the end-to-end onboarding process, ensuring seamless transition from initial setup to live transactions for new merchants. • Drove growth by farming existing accounts, boosting Zaakpay’s share of overall GMV through targeted upselling and relationship management. • Cultivated and maintained strong, lasting relationships with merchants, offering continuous support to ensure high satisfaction levels. • Filtered, analyzed, and generated high-quality leads, collaborating with the sales team to maximize conversion opportunities. • Developed and implemented tailored onboarding strategies, addressing both technical and business needs for smooth merchant integration. • Worked cross-functionally with Compliance, Sales, and Tech Support teams to resolve challenges during onboarding and ensure timely completion. • Conducted regular follow-ups with existing merchants, identifying upselling opportunities and optimizing their payment processing solutions. • Monitored merchant performance and provided actionable insights to enhance transaction volumes, conversion rates, and overall customer satisfaction. • Streamlined data processes to ensure accurate merchant records and improved internal reporting, enabling more effective decision-making. • Trained and mentored junior team members on best practices for onboarding, lead generation, and customer engagement, boosting overall team productivity. • Ensured compliance and risk management throughout the onboarding process by working closely with the compliance team to meet all legal and regulatory requirements.

• Filtered and analyzed data to identify potential leads and market opportunities, ensuring targeted outreach. • Generated leads through various channels, contributing to the sales pipeline and driving revenue growth. • Collaborated closely with the sales team to align on lead qualification and follow-up strategies, ensuring smooth conversion processes. • Managed and tracked lead information in CRM systems, ensuring accuracy and up-to-date records for sales follow-up. • Provided support to sales representatives by preparing relevant data and insights, aiding in effective client engagement and conversion.

• Managed and oversaw the delivery process of customer orders, ensuring accurate and timely delivery to respective locations. • Handled customer inquiries and complaints, providing effective solutions and maintaining high customer satisfaction levels. • Coordinated with logistics teams and vendors to promptly resolve delivery-related issues. • Monitored order statuses and communicated updates to customers, ensuring seamless coordination throughout the delivery process. • Tracked key performance metrics to ensure optimal service levels, contributing to the overall efficiency of the delivery system.

• Managed and oversaw the delivery process of customer orders, ensuring accurate and timely delivery to respective locations. • Handled customer inquiries and complaints, providing effective solutions and maintaining high customer satisfaction levels. • Coordinated with logistics teams and vendors to promptly resolve delivery-related issues. • Monitored order statuses and communicated updates to customers, ensuring seamless coordination throughout the delivery process. • Tracked key performance metrics to ensure optimal service levels, contributing to the overall efficiency of the delivery system.