París M.

• Recognized as a high-level contributor while working as a Recruiting Coordinator and joined the Interviewer Securement Program (ISP) team for Amazon University Talent Acquisition (AUTA) in a Program Coordinator role • Coordinate end-to-end program logistics, including scheduling, stakeholder communication, and documentation for interviewing and hiring programs across multiple geographic regions for the Operations team hiring • Conduct quality assurance activities, including audits, data validation, and compliance checks to ensure operational excellence and adherence to established standards across all deliverables • Scheduling interviews and phone screens, working directly with candidates, interviewers, and hiring managers • Providing candidates with interview prep materials and additional support as needed • Providing follow-up correspondence to candidates on recruiting status via email • Tracking recruiting activities and providing candidate status in a weekly report • Coordinating the post-interview debrief meetings for the interview team • Aiding in the coordination of other recruiting activities as needed • Completed training for interview shadowing and recruitment process. • Work with fellow RCs and the Recruitment team to meet business needs surrounding recruitment for Amazon University Software Development hiring

• Provide customers with logistical support, including estimated arrival dates, PODs, etc. • Update orders for customers to confirm the information and pricing for invoices and order confirmations are accurate on orders exceeding $15,000 • Collaborate with the Supply Planner and other Customer Service Representatives to ensure the business meets customer order fulfillment expectations • Troubleshoot process issues and escalate as appropriate to seek assistance for resolution • Investigate and resolve customer issues using problem-solving techniques and judgment • Work within a team environment to meet business objectives and goals • Assist Weyerhaeuser’s Export team in an administrative capacity to confirm order entries and timely delivery for overseas orders

• Assisted customers via phone, SMS texts, and email to resolve escalated cases or assist with Tier 2 level CS needs • Provided high-quality customer support for a wide range of customers and utilized resources to identify and resolve customer complaints/problems and create canned responses to improve work efficiency • Utilized strong written and verbal communication skills to educate customers about Sunday's lawn care products • Coached agents on proper resolution of customer inquiries

• Managed day-to-day customer service operations, and monitored KPIs (Avg First Response time, Avg. Resolution time, CSAT Scores.) to find new ways to advance top quality service to customers • Excel Data entry for Customer Service KPIs • Confirmed and finalized payroll hours, vacation requests, and other HR needs • Assessed resumes, interviewed candidates, and sent offers to applicants via Bamboo HR ® and interview invites via Ashby • Created training documents and template responses for customer support and retail teams • Lead weekly team meetings to gauge consistent issues related to customer, or CS team needs, and collect feedback to relay to upper management • Created clear and informative communication drafts for mass customer emails to provide order updates • Conducted annual reviews and evaluations for team of 8 support agents • Assisted with the implementation of a new live chat system for the US in 2022 • Facilitated domestic team transition to unified and cohesive process with the overseas support team • Supported and wrote company’s B2B US processes through collaboration with overseas team to establish step-by-step protocols for addressing client needs

• Promoted twice within a year and chosen to train and onboard new employees • Assisted customers via phone and email on issues, ranging from technical support questions to product inquiries to purchase orders • Utilized strong communication, interpersonal, and de-escalation skills to effectively address escalated cases and assist VIP customers

• Assisted customers via phone and email on issues, ranging from technical support questions to product inquiries to purchase orders • Helped the Bike Hunting team to track and recover stolen bikes with technical tracking resources • Submitted customer refunds and forms into the sales database

•Assisting customers with the purchasing of bicycles and accessories, catering to a market of beginner to experienced cyclists •Managing posting and advertising of bikes on Craigslist •Basic Bicycle Maintenance and Repairs •Merchandising •Opening/Closing Duties (Keyholder)

• Organized and prepared student and staff informational packets • Aided presenters at multiple events, assisted with event logistics and managed attendance process. • Responsible for maintaining up-to-date and accurate contact information in management database