Parimala Bathumalai

- Coordinate with business stakeholders to identify business requirements and translate them into scalable Salesforce solutions. - Create configurable solutions that comprise workflows, reports, custom objects, and validation rules. - Manage various salesforce projects, including gathering information, planning, and executing projects. - Formulate and maintain salesforce solution documentation. (e.g., process flows, data models, and technical specifications) - Create test scenarios for applications and enhancements, ensuring functional requirements are met - Clearly communicate release and functionality status, issues, risks, plans - Provide support to key stakeholders in managing system and process changes.

- Coordinate projects related to server and services (build, upgrade/downgrade, decommissioning) - Escalating calls and issues where necessary to senior managers & team leaders - Build relationship with the client team to quickly understand requirement and business objective. Aligning and allocating project resources to jumpstart project pace and ensure timely completion. - Create project plans to fit business requirements and deliver within the timeframe - Proactively identify potential issues and engage with the right team by providing solutions in a timely and accurate manner according to user’s satisfactions - Attend trainings as required to maintain proficiency

- Coordinate projects related to server and services (build, upgrade/downgrade, decommissioning) - Escalating calls and issues where necessary to senior managers & team leaders - Providing solutions in a timely and accurate manner according to user’s satisfactions - Coordinate with internal team, including project teams to establish - Create engagements and setup projects and project closures - Notify to team on assignments and input necessary and to project setting ups - Provide back-end support on PM tools, such as request changes, GSN and run Operation acceptance testing

- Act as a gateway team - Handling incoming incident and change tickets via Global Service Now webpage - Escalating calls and issues where necessary to senior managers & team leaders - Providing solutions in a timely and accurate manner according to user’s satisfactions - Help in managing data (create, update server and service)

- Exposed to Hadoop, Big Data and Hive Technologies during a program held at India - Practice developing shell scripting - Develop programs in Java according to the requirements

- Participate in testing using Unix commands to validate completeness and accuracy of solution and prepare required documents such as test data and test results - Collect, analyses and get approval from the business before deploying changes to client site (CAB meeting) - Assist in raising change request tickets - Participate in each stage of development life cycle

- Helped in arranging workshops - Supply and setup PC to hospitals that involved in projects - Develop a meeting booking system using CSS, HTML, and PHP