pardeep verma
Location Manager @ Olyv
India
Delhi
Financial Services
Collection Strategy, Customer Experience, Portfolio Management, Team Building, Predictive Dialers, Strategic Planning, Teamwork, Performance Management, Time Management, Auditing, Daily Operations Management, Relating to Clients, Training Program Development, Customer Acquisition Strategies, Internal & External Clients, Regulatory Policy, Payment Card Processing, MIS Reporting, GPS Tracking, Disciplinaries
Experience
Location Manager
Olyv
Noida, Uttar Pradesh, India
Assistant Manager
Credgenics
Noida, Uttar Pradesh, India
Collections Supervisor
HDB Financial Services Ltd.
Noida, Uttar Pradesh, India
Collections Supervisor
HDB Financial Services Ltd.
Noida, Uttar Pradesh, India
Collections Supervisor
HDB Financial Services Ltd.
Noida, Uttar Pradesh, India
Supervisor
HDB Financial Services Ltd.
Managed collection for TW Haryana for BKT X & BKT 1. Also handled field team daily activities “DRR achievements, Agency visits, Field visits to customers”. Managed all reports at center level for field and Tele caller shop. Tracking vendor field visits through apps, visit sheets, or GPS-based tools. Ensuring vendors complete visits as per planned schedules and document results accurately. Monitoring the number of visits per day per agent and adjusting allocations for optimal productivity. Handling HDFC Credit Card portfolio collections for north zone (Inflows and awareness). Leading project “No Customer Complaint” to reduce the customer complaint for the center for entire Card team. Managing Dialer and strategies for churning the data to increase the productivity. Managing NHT batches as well.
Senior Team Lead
IndiaLends
Gurugram, Haryana, India
Senior Team Lead
India Lends
Managed Credit Card sales process through digital portal for HDFC, SBI, ICIC, RBL, Yes Bank, CITI and Amex. Managed HDFC credit card document collections process and incentives payouts as per performance. Hiring New DSAs for HDFC Document Collections process.
Team Leader
Home Credit India
Gurugram, Haryana, India
Team Lead
Home Credit
Successful set up the online payment process for Home Credit. Was a part of haring team and managing NHT batches.
Team Lead
Competent Synergies
Mohali district, India
Managing idea Dealer help line. Managing training and quality for the process.
Education
Kurukshetra University
pardeep verma's Contact Information
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