Christina Papageorgiou

• Customer Support and Escalation Management: Handling complex customer inquiries and escalations across various channels, ensuring timely and effective resolutions. • Incident and Problem Management: Resolving technical incidents and collaborated with internal teams to address recurring issues and improve processes. • Content Development: Creating internal learning materials for agents and developing customer-facing resources like FAQs and Help Center articles. • Customer Experience Improvement: Analyzing feedback to identify pain points, working with product and marketing teams to enhance services and communications. • Compliance and Data Protection: Ensuring all processes adhered to GDPR and maintaining data confidentiality at the highest standards. • Monitoring and Reporting: Tracking customer satisfaction and implementing workflow improvements based on insights.

• Project Management • Cultural Funding & Marketing • Event Management & Conception • Social Media

• Coordination of daily hostel operations. • Oversight of procurement, inventory control and supply management. • Oversight of staff recruitment, onboarding, and training. • Assistance in staff shift planning and close collaboration with the finance and HR departments. • Attending international conferences and events to represent the hostel, network, exchange knowledge and promote the brand. • Organization and management of group reservations for guests, including attendees, organizers and participants of Leipzig's major cultural events. • Contribution to marketing through social media engagement, event promotion, and online customer feedback management.

• Guest check-ins, check-outs and reservations management. • Collaboration with teams to maintain optimal facility conditions. • Administrative tasks, including filing, inventory management and supply coordination. • Organization of tours/events and coordination of in-house guest activities.

• Support for artists during their residency • Assistance with administrative tasks, including paperwork, material procurement and logistics. • Active involvement in the organization and curation of artists’ exhibitions. • Coordination of visits to museums, galleries and other cultural spaces in Leipzig to foster creative exchange and inspiration. • Relationship-building with artists from Spinnerei and the wider Leipzig art community, facilitating networking and collaboration opportunities.

• Drafting of news articles and press releases. • Coordination of media relations and inquiry management. • Assistance in the organization of congresses and events.

• Drafting and distribution of news articles and press releases. • Coordination and support in organizing press conferences, book fairs and festivals. • Management of communications with media and external partners. • Monitoring of media coverage and reporting on the effectiveness of press outreach.

• Monitoring of media coverage and tracking of public reception. • Assistance in writing press releases and preparing communication materials. • Support in coordinating press conferences and book presentations. • Archiving of press materials and maintenance of media databases.