Papa Diop

• Manage the night team and responsible for their training, development and motivation. • Ensure the smooth running of the hotel by overseeing the safety and security of the hotel, as well as handle any enquiries and complaints effectively and efficiently. • Perform the night audit and oversee the safety and security of the hotel, as well as handle any enquiries effectively and efficiently. • Assist with the health and safety and fire prevention at the venue and monitor all fire/intruder alarm systems, including assisting in emergency and evacuation procedures. • Ensure that company policies and audit procedures are strictly adhered to… • Suggest and implement ideas and standards to assure a more personal welcome for all Excellence Guests and use their names to report complaints, comments and compliments.

• Taking control of the entire customer experience by ensuring high standards of services delivered. • Investigate and resolve issues immediately; • Dealing with all customer complaints; • Planning and Organizing all meeting and Events

• Managing and controlling front office teams • Training, developing and coaching teams • Responsible for dealing with all unpaid bills • Forecasting and preparing rosters

• Head of Sales representatives - Training new recruits • Expanded sales to include mass-market accounts; • Assessing Marketing opportunities and Targeting Markets; • Intelligence Gathering on Customers and Competitors, • Generating Leads for Possible Sales,

• Quality control of pharmaceutical products; • Received company’s highest production award two years running;