Paola Floris

President of Board of Directors - Managing Director and General Director of CHEP Italia Achievements: Business Development Grown Customer Satisfaction Index Successful New Organisational Structure

Scope: Team of 24 people: Key Account Management team + Customer Service Office team + Field team Management and relationship with all the key retailers, normal trade and wholesalers in Italy Achievements: Successful customer management based on control KPI Business Development Grown Customer Satisfaction Index Successful new organisation structure

Scope: • 1000 national and international customers – most global and local FMCG • Team of 20 people: Account and Key Account Management team + Customer Service Office team Accomplishments:  Business Development  DSO reduction  Grown customer satisfaction index  Successful new organization structure development  Successful customer management based on control KPI  Successfully led new Pricing architecture roll out

Accomplishments: • High service standard monitored thorough customer satisfaction indicators • Budget achievement • Correct planning and on-time delivering

Accomplishments: • Job Profitability reviews Customers project management

An executive training program dedicated to those who sit on Boards of Directors, through the discussion of legal and compliance issues, comparison with experts on relevant topics in the agendas of the Board of Directors, moments of coaching and networking. Conceived in 2012 by Valore D and supported by Borsa Italiana (Italian Stock Exchange), DLA Piper and Egon Zehnder with the aim of promoting diversity in the Boards of Directors

Highly personalized global leadership program with the aim of developing global intelligence and personal effectiveness in leading a global business, learning how to create and sustain global competitive advantage and building global leadership capacity throughout the organization.