Pan Sandar Myint

Women’s Affairs & Youth Empowerment

Responsibilities - Client-focused with customer service experience - Build and sustain positive client relationship(confirming & updating client information process correspondence and resolving clients enquiries) - Has good computer skills and is confident working in a digital environment - Respond to enquiries from the community (interact with the community through multiple communication channels including telephone, paper, web chat, email and online portals)

Responsibilities - Receiving and managing inbound calls. - Managing inbound tickets (Zendesk). - Undertaking Live Chat with customers. - Providing technical support to customers including support of our apps Achievements - Meeting team sale target of rural digital news subscription around 70% while being the top digital customer service support officer with 87% in providing annual digital digital subscription plan to senior consumers.

Responsibilities - Document scrutiny and collection of applications for visa processing - Handle applicant queries personally or via email, telephone - Ensure accurate and timely data entry into the system within zero errors - Ensure that the entire process is completed within the mandated Turn Around Time Inform the - applicants about the available Value Added Services and ensure delivery of Va Services options to applicants/customers Achievements - Accomplish A Spot on Award two times for providing 5-star customer service with outstanding productivity on 31st May 2017 and June 2017 - Nominated as the most dedicated employee for receiving outstanding customer appreciation feed backs in Google review of VFS Sydney on 7th December, 2017

Responsibilities -Selling personal grooming electrical products specific to our customers' needs. -Inventory management. - In store visual merchandising. - Training new Sales Consultants and maintaining product knowledge base. - General customer service including special order fulfilment and troubleshooting product issues. - Store administration including purchase of supplies, banking, mail, store security and day to day communication with Franchisor head office. Achievements -Exceed sales target 20%-40%, profitability and customer satisfaction in conjunction with the Store

BSB07 Business Services Training Package: BSB40207 Certificate VI in Business BSB50207 Diploma of Business Achieved At Credit Level