Pankaj Kumar (PK)

With 7+ years of experience as a project leader and CRM consultant, I have successfully completed 50+ projects to transform my client's business digitally. As a certified sales force developer, I gained expertise in leading the delivery of IT consulting projects, IT staffing, and Managed Service Provider (MSP) to large-scale organizations. My process involves - understanding your requirements > Designing a road map > Implementing > End to End testing and > Going live with an ongoing support. As a thought leader, I provide expert guidance to team and innovative IT and CRM solutions that drive business transformation. My passion for providing exceptional client service and delivering innovative IT solutions could get the following results in one of my recent projects: 📍Improved end to end business processes 📍Reduced Claim process time by 40% 📍Increased Employee efficiency by 50% 📍Customer satisfaction increased by 70%

📍Configure, develop, customize, and unit test custom and out of the box solutions using Salesforce Platform based on functional and technical specifications. 📍Collaborate with the team for configuration / code review and unit testing to produce outstanding results. 📍Take part in conference calls, stand-up meetings, time tracking and the completion of tasks that assigned in Salesforce platform. 📍Developing HTML5/Java script based data visualizations. 📍Gained hands-on experience with product development Life Cycle. 📍Worked independently, identified challenges proactively and was accountable to any issues on Salesforce.

📍Maintained clear and consistent communication with clients, providing regular updates on project progress. 📍Deployed tested code to production using change sets for seamless implementation. 📍Integrated Salesforce with "Clever Money" by using post requests to transmit data and facilitate application creation. 📍Identified and resolved Salesforce system issues and implemented bug fixes. 📍Designed, managed, and maintained Salesforce configurations for optimal performance. 📍Customized workflow, email templates, custom objects, and buttons to enhance system capabilities. Prepared technical and functional documentation to ensure clarity and smooth operations. 📍Developed VF Pages, Aura Components, Apex Classes, Controller Classes, test classes, and static assets to meet various functional needs in the application. 📍Collaborated closely with both the team and clients to gather requirements and design tailored solutions.