pamela fini

Business Intermediary & Project Manager at Selfemployed

* Launch of new routes in Europe * Management of a team of Sales Executives * Monitoring and reviewing agency performance and effectiveness * New markets identification * Analyzing market trends * Monitoring competitor activity and market positioning to recommend pricing * Ensuring fares and tariffs distribution to trade partners * Researching, identifying new business partners * Analysing and assessing trends and performance data * Undertaking market, route, revenue and demographic analysis * Acting as ambassador for the company at trade events, conferences, familiarisation trips * Management relationships with key hotels, tourist boards and other partners

* Elaboration of Yearly Sales Plan and Marketing Strategies including all segments: FIT, Groups, corporate, MICE * Pricing * Creation of theme packages * Special offers * Seasonal promotions * Oversee the daily sales team activity * Contracting with T.As: Cisalpina Tours, Frigerio Viaggi, Wend Box, Travel Box * Contracting with T.Os: Alpitours, Boscolo, Kuoni, Cox and Kings, Trafalgar, Globus, Miki, Tumlare, JTB, Natali Travel * Contracting with O.T.As: Expedia, Booking, Venere, Last minute, Edreams, Opodo * Sales missions * Yielding with channel manager and Revenue management * Competitors product and price analysis * Co-marketing operations with local business partners * VIP account management * Event organization for incentive houses * Responsible for overall positioning of the hotel: communication with media, advertising, social networks * Participation to fairs of the sector

* Opening of the new contracting department in Zurich * Negotiating and contracting of rates, special offers, allocation, release periods, overrides, terms conditions for hotels, restaurants and all other ground services ensuring the best available rates and availability; * Re-contracting of existing agreements * Analyzing weekly product/sales reports to identify market trends and revenue/room nights sales growth opportunities * Regular business trips to Italy to close contracts with suppliers * Analyzing opportunities for opening of new destinations and product development * Assisting in resolving complaints and administrative issues of our suppliers * Site inspections to hotels and restaurants * Data entry and update of contracts in the in house system IN2000 * Analyzing the product of our different competitors in order to ensure best conditions in the market * Cooperation with local office in Rome and sales offices worldwide

* Control of allotments in the system * Financial analysis of the economic result per boat, deployment and market * Budgeting 2009 per boat, per deployment, per market * Pricing 2009 * Cost reconciliation of daily flights in the in house system CORE (Cost Reconciliation) * Commercial meetings with airline companies for air seats acquisition (Alitalia, American Airlines, AirFrance, Air Partnair, Austria Airlines, British Airways, KLM, Iberia, Swiss, TAP, Emirates)

* Public relations and customer care * Incoming operations (FIT, Groups, MICE) * Control of contracts conditions and brochures published * Regular site inspections of hotels (up to 32 hotels) * Training on the job and management of representatives (up to 20 people) * Problem solving (transfers, over booking, luggage lost, flight delays, thefts/accidents, advance returns) * Cross check of hotel reservations together with local agents and hotels * Handling of charter and regular flights for tourists (up to 1.000 passengers a week) * Sales: excursions, flight tickets, car rental

Activities and Societies: Marketing Economics Accounting Cross-cultural communications Coaching and personal development Finance Yield Management Retails Tour Operating Destination Management M.I.C.E, Hospitality Business Plan and Feasibility Studies

Activities and Societies: Italian/French/English/Spanish language and literature, Public and International law, Economics, Marketing studies and strategies, Cross Cultural Communication

Activities and Societies: English/French Languages Written Translation Simultaneous Translation Consecutive Translation Chouchotage History of Languages English/French Litterature