pamela tupac

business process and systems architect

About

- 5 years of experience in the Energy Sector. - Responsible for onboarding new team members by training them on systems, business offers, custom ETO offers and procedures. - Experience with training in a matrix organization. - Participate in user acceptance testing for various tools such bFS, RPM, IPO tools and quotation selfserve tools. - Highly motivated, innovative individual looking to excel in a challenging environment. - Quick learner with a passion for process improvement and problem solving. - Bilingual (English and Spanish).

Country

canada

City

toronto

Industry

electrical/electronic manufacturing

Skill

microsoft excel, outlook, administrative assistants, organization, learning quickly, office administration, administrative work, baking, problem solving, tech savy, html, microsoft office, administration, business analysis, communication, teamwork, vendor management, project management, customer service, leadership, time management, microsoft word, microsoft powerpoint, event planning, food safety

Experience

business process and systems architect

schneider electric

head lifeguard and swim instructor

mayfair west racquet & fitness clubs city of toronto

2007-8 - 2011-4 · 3 yrs 9 mos

* Manage patron and prospective client’s questions and concerns. * Complete payroll for aquatic department bi-weekly. * Create class schedule for perspective customers and staff periodically. * Report program progress to club manager and supervisors seasonally. * Create, hand out and explain report cards to students and parents at the end of each season. * Lifeguard pool parties of 25 people/kids alone. * Teach groups of 1-15 children/teens/adults to swim successfully. * Keep daily log of pool chemical balance and cleanliness.

dietary aide

amica mature lifestyles inc

2015-9 - 2017-5 · 1 yr 9 mos

* Serve up to 22 residents within an hour with minimal to no errors while following dietary restrictions and preferences. * Provide exemplary fine dining service which increased resident base over the past 6 months. * Assist residents with mental limitations (i.e. Alzheimer’s) identify their own wants & needs. * Create bonds with residents and guests’ for a pleasant dining/living experience. * Prepare kitchen, server & tables with necessary items for 150 residents per dinning shift. * Memorize new menu every lunch & dinner shift consisting of 5 items. * Follow food and safety guidelines and FIFO protocol.

administrator

direct energy

2012-6 - 2014-5 · 2 yrs

* Interact with customers and commodity providers through e-mail, fax and phone daily to resolve queries and problems. * Analyze and report consumer commodity historical usage for 50+ customers per day. * Digitize, maintain, store and update all confidential contracts into database leading to readily available contracts on internal system. * Daily use of MS Office (Excel, Access, Word) and internal software i.e. Salesforce, CMS. * Update and maintain system with customer information and historical usage to improve sales and customer relations team data. * Generate and distribute daily, weekly and monthly operational reports. * Support 4 management departments with database, data input work and projects. * Distribute daily commodity pricing to AB and BC offices.

head waitress

zuchter berk kosher catering

2011-1 - 2013-2 · 2 yrs 2 mos

* Supervise small parties consisting of 60 guests or 5 staff members. * Set appropriate timelines and coordinate staff duties. * Interact and deal with guests, coordinators, planners and sub-contractors at every event. * Create detailed end of party report for records i.e. total hours, total staff, timing, etc. * Set up space according to customer preference. * Serve food to guests and adhere to religious and food safety rules.