Pamela McAulay
Customer Success Manager @ Procurify
About
When I began my journey as a Customer Success Manager with PayShepherd, I was hired as the fifth employee and part of the Founding Team at the onset of deploying of our solution with our very first client. Over the course of my tenure, our SaaS startup in its pre-seed stage has now scaled to a team of 50 FTE. I am skilled in relationship management, product enhancement, and guiding end users through the digital transformation journey, while delivering outcomes and value to our clients.
Canada
Greater Edmonton Metropolitan Area
Information Technology & Services
Implementation Plans, Customer Satisfaction, Teamwork, Site Visits, Business Relationship Management, Product Road Mapping, Startup Environments, Onboarding, CSM, Software Implementation, Post-Sales, Product Adoption, Customer Engagement, Analytical Skills, Customer Advocacy, Technical Assistance, Jira Service Desk, Help Desk Support, Project Management, Technical Support
Experience
Customer Success Manager
Procurify
Customer Success Manager
PayShepherd
Canada
Account Manager
CityReporter
Prince George, British Columbia, Canada
Service Delivery Representative
CN
Edmonton, Canada Area
Administrative Assistant
Shaw Communications
Edmonton, Canada Area
Education
Athabasca University
Marketing
Pamela McAulay's Contact Information
Phone
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