Pamela Gilmore

Unemployed @ Unemployed at this time

About

20+ years progressive experience in Information Technology working as a computer operator; programmer/analyst; IT Manager and a consultant with an IBM business partner. During my career I have worked in IBM Mainframe/Midrange shops primarily in manufacturing supporting various versions of MAPICS and RPG programming as well as other integrated applications. My experience as a consultant provided me with additional knowledge in life insurance, distribution, payroll administration and medical administration. However, I am not just a "digit head". I am an innovative problem solver using technologies at my disposal and team collaboration to develop solutions in any business environment.

Country

United States

City

Rochester

Industry

Consumer Goods

Skill

Ticketing Systems, IT Escalation, Customer Service, Audio Conferencing, Teamwork, Supply Chain Management, Incident Management, Warehouse Management Systems, English, Infor XA, Software Development, Infor Enterprise Resource Planning (ERP), RPG III, MAPICS, LMS, EDI, Query Writing, SQL, Information Technology, Information Systems

Experience

Unemployed

Unemployed at this time

2024-6 - Present · 2 yrs 4 mos

ERP Administrator

Aiphone

2024-1 - 2024-6 · 6 mos

Redmond, Washington, United States

• Supported the VAI S2K ERP software on an iSeries. Created/modified user profiles; researched/responded to system messages; Created printer descriptions; Supported user tickets. • Project lead for the migration to VAI S2K Cloud project. Worked closely with VAI migration team; created migration project flow using Monday Morning and held weekly status meetings. Maintained/adjusted timelines; personnel responsible for tasks; reported issues; created shell for UAT scripts. • Supported Month-end and Physical Inventory. • Created/modified detailed documentation and user instructions for current/new processes.

Senior Software Developer

Security Mutual Life Insurance Company of New York

2022-5 - 2023-5 · 1 yr 1 mo

Binghamton, New York, United States

Developed/Modified programs using RPG on an iSeries. Developed corresponding CL; Demand reports and queries using Sequel Viewpoint.. Used ACMS to check out/in objects to modify or place in test. Worked closely with the testing analyst for each ticket making modifications/corrections to programs/reports as necessary.

XA/iSeries System Administrator

ASSA ABLOY Fenestration

2018-10 - 2021-12 · 3 yrs 3 mos

Rochester, New York

Supported Infor MAPICS XA 9.2 and their GUI version XA Power-Link in an iSeries environment. Maintained and developed programs using RPG, SQL etc. iSeries system administration such as creating/maintaining user profiles, applying PTF's and other system maintenance. Responsible for supporting third party interfaces such as FASTFAX.

Application Support Analyst

Turning Stone Enterprises

2011-6 - 2017-10 · 6 yrs 5 mos

Verona, New York, United States

• Supported the lodging management system for four hotels and an RV park as well as over 20 interfaces in a casino environment. • Modified canned applications as well as developed new programs using RPG, IBM Query and SQL on an AS400/iSeries. • Utilized strong communication skills to explain complex technical concepts in a clear and concise manner.