pamela dong

* Oversees a large public library with over thirty employees * Coordinates the daily operation of all departments, adult, children and teen reference, and the circulation department * Prepare budgets and analyze statistics * Create a safe and welcoming environment * Create procedures * Provide reference services to a diverse community * Provide outreach to local community organizations * Work with the Friends of the Library in promoting library services

* Head of Customer Services / Associate Professor * March 2011 - January 2013 Florida Gulf Coast University - Fort Myers, FL * Supervisor of the circulation department with nine full time employees and numerous student workers. * Coordinated the daily operations of all Customer Services, from scheduling desk coverage, hiring and training staff, to organizing stack maintenance. * Oversees the interlibrary loan department, utilizing ILLiad, Rapid ILL and UBorrow. * Analyzed statistics, prepared budgets and created policies and procedures. * Provided friendly reference services to a diverse student population.

* Manager of Technical Services Department and supervised three employees. * Oversee the acquisition and processing of books, e-books, DVDs, streaming videos and electronic databases. * Maintained a budget of 250K and kept accurate financial records. * Provided Information Literacy classes and reference services to a diverse ethnic population. * Maintained and problem solved SirsiDynix, Integrated Library System, when the Automation Librarian position was vacant. * An active member on various college and community committees. * Created “How to Do Research” online tutorial to assist students with their academic skills, http://www.ocean.edu/library/ilc_tutorial/tutorial.htm

* Taught an undergraduate three-credit course, Computer Literacy. * Provided “hands-on” instruction, covering basic computer skills including the Microsoft office suite, electronic mail and searching the Internet.

* Maintained SirsiDynix, the Integrated Library System, by running various types of reports, conducting backups and system upgrades. * Troubleshoot all hardware and software problems in the library. * Created, updated and maintained the library’s WebPages using FrontPage. * Manager of eight employees of the circulation department, interlibrary loan and audiovisual department. * Maintained the budget for audiovisual equipment, hardware and software. * Provided reference service and taught bibliographic instructions classes.

* Manager of the computer laboratory and supervised and trained twenty student workers. * Provided accurate reference service.