pam thomas

* Successfully managed the activities of remote direct reports. Developed, implemented and monitored * newly launched program to maximize customer satisfaction. Provided detailed monthly departmental * reports and updates to senior management. Worked with customer in regards to material flow, storage and * global order fulfillment. Manage contract to ensure scope of work is being followed. Review daily * reports, assist in sourcing, process required GM Metrics. Assist in inventory add/change/delete * processes.

Develop, implement and monitor newly launched program. Provide detailed monthly departmental reports. Work with customer in regards to material requirement planning for indirect material for entire Proving Ground. Manage contract to ensure scope of work is being following. Review daily reports, assist in sourcing, process required GM metrics.

* Launched and managed 5 GM indirect material management sites throughout Michigan with a total of * 19 direct reports. Trained new employees on company customer service policies, service level standards * as well as systems. Supervised material flow, storage and global order fulfillment. Responsible for cost * savings and inventory reduction. Served as a liaison between customers and various departments at * several GM facilities which included manufacturing and warehousing. Worked with upper management * as well as UAW employees. Participated in General Motors safety committees and quality networks.

Managed an existing portfolio of accounts which varied in industry sectors. Collaborated with other account managers to prepare and deliver performance updates and quarterly business reviews.

* Automotive team inside sales. Developed rapport with the customer base as well as outside sales by * handling all issues with professionalism. Extensive MRO sourcing in a call center environment as well * as on site at an automotive manufacturing facility.