pam haldi

* Contributed to the development of a Testing Framework * Developed and executed test plans * Identified, documented and executed test cases / scenarios * Conducted test design and test procedure walk through and inspections * Point of contact for task assignments for testers

* Maintained the OV reference tables, translating user requirements into reference table values * Maintained system security access (user access and roles) * Analyzed new releases of the software to determine impacts * Provided user support by analyzing reported issues to determine the error and take corrective action * Worked with external vendors to support 3rd party applications

* Completed detailed process documentation for instruction materials for new CIS * Classroom instructor for various workgroups * Communication liaison between the project and Customer Service Department * Lead a team of 8 trainers

* Participated in the process alignment of high-level cross functional processes * Completed detail level process documentation * Championed the business process design of Establishing and Maintaining Financial Responsibility * Presented process changes to the Labor / Management for review and negotiation * Performed user acceptance testing on newly developed software

* Customer Service Specialist * Advanced customer relations techniques; including dealing with difficult customers * Effectively manage and prioritize simultaneous assignments and tasks * Ability to use great human relations skills in various customer situations * Work and perform effectively in a fast paced environment * Work in a team environment and as an effective team member