Paloma Ribeiro Scavacini

IT Manager with expertise in Digital Workplace, leading teams responsible for Identity and Access Management (IAM), critical incident management, technical support, and IT asset administration. Experienced in IAM governance, with a strong focus on privileged access management, information security, and the implementation of advanced authentication solutions. Expertise in defining and enforcing access control policies based on RBAC (Role-Based Access Control), ensuring risk mitigation and compliance with standards such as ISO 27001. Strategic leadership in automating access provisioning and deprovisioning processes, increasing operational efficiency, and reducing exposure risks. Skilled in coordinating audits and compliance initiatives, ensuring adherence to security regulations and industry best practices. Leading the incident management team, applying ITIL methodologies to optimize problem resolution, minimize business impact, and ensure transparency in stakeholder communication. Responsible for managing the technical support team, focusing on operational efficiency and enhancing user experience, optimizing key performance indicators such as SLA, FCR, and CSAT. Overseeing IT asset management, guiding the team in implementing processes for efficient inventory control, integrating ITSM and ITAM tools, and ensuring compliance with security and governance standards. Committed to aligning operational efficiency with innovation, driving results, and transforming the digital workplace experience for employees.

Acting as a Network Engineer / Architect. My roles include designing, managing, implementing and supporting network solutions for the entire organization in Latin America. Focus on management of activities related to the implementation of the wireless network throughout the organization. Responsible for implementing networks for the new warehouse, working from the purchasing process, managing internal and external teams during installation activities, to delivering the final solution. IT focal point for some factories, working with the local team for the development, study and testing of new solutions, as well as improvement of the current network,

Responsible for the preparation, coordination and management of telecommunications projects for all Ford units in South America and partner companies. Coordination of third-party teams for the implementation of Global Infrastructure projects in the area of LAN, WAN, WLAN, Voice Links (E1), IP Telephony and Local Data Centers in South America. Responsible for managing and supporting IT network implementations for the São Bernardo do Campo factory.

Consolidation of the knowledge gained over the years working as a Service Engineer Senior. Sales team support for definition of scope and offer of design solutions, being the main responsible for the implementation of the end-to-end technical solution. Responsible for analysis of customer technology, defining business requirements and participation in risk analysis. Preparation of technical documentation, including time plan, high and low level solutions, design documents, acceptance tests and solution analysis. Support for the deployment of OSS-RC (OSS-RC - Operation Support System – Radio and Core) and ENIQ (Ericsson Network IQ Statistics), coordinating activities in conjunction with global teams including Brazil, Mexico and India.

Responsible for implementation of OSS-RC (OSS-RC - Operation Support System – Radio and Core) and ENIQ (Ericsson Network IQ Statistics) solutions on customer site, including installation/upgrade of software, configuration and integration with all plataforms on the customer. Installation and configuration of Sun/Oracle, HP, EMC2 servers and equipments. Worked in projects for several local customers such as Brasil Telecom, Claro, VIVO, TIM, Embratel and Oi and remotely for international customers, such as AMX Porto Rico, Ancel Uruguay, Nucleo Paraguay, Entel Chile, Movistar Uruguay. Responsible for maintenance service for the existing platform. Interaction with technical staff of customers and operations managers, services engineers and other groups within the organization. Technical support to the sales area for introducing new products and upgrading existing platforms. Development and Implementation of custom solutions based on the Ericsson solution, including third-party products.

Initial installation and upgrade of OSS-RC (OSS-RC - Operation Support System – Radio and Core) and ENIQ (Ericsson Network IQ Statistics) systems including execution of acceptance tests with the customers. Daily activities including Operation and Maintenance procedures, integrations of supported and not supported nodes, file system maintenance, workaround and troubleshoots procedures.

Functional specification, technical specification, development of mediation flows using Ericsson Multi-Mediation platform.

Software developer for insurance companies for calculation and emission of auto insurance, among other types of insurance. Using tools such as C #, Visual Studio 2012, SQL Server and Firebird.