Michael Palma

• Architect and lead for donations web application; Azure cloud hosted • Led efforts in security remediation for critical applications through vulnerability assessments and penetration testing • Led the implementation of agile methodologies and DevOps practices. Designed Azure GitHub CI / CD workflow; automated deployments and security code scanning to Azure cloud environments • Advanced expertise in database programming and modeling languages through the development of microservices and APIs; enabling integrations between systems such as BlackBaud CRM, Salesforce NPSP, Azure SQL, Salesforce Marketing Cloud and Stripe • Conducted code reviews and approvals to improve the quality and maintainability of code • Collaborate with key stakeholders and executive teams to identify and prioritize technology needs, and developed and managed IT budgets, financial monitoring and forecasting accordingly • Authored securing coding policies and standards as part of the senior leadership team (SLT) • Managed a team of 8+ software developers and QA engineers, providing technical guidance and mentoring

• Technical supervisor for 3 cross functional development teams. • Technical resource and architect for 3 product teams. • Designed and led effort to modernize legacy applications on modern technology stack (Angular, Spring Boot, Tomcat) • Led effort on developer hiring and retention • Managed application requirements to ensure compliance with legislative and regulatory changes affecting child care in Ontario, collaborating with various municipal departments and stakeholders • Worked closely with the office of the CISO to address security assessments

• Technical lead for mobile strategy implementation initiative and creation of mobile development standards • Lead for requirements, evaluation, analysis, prototyping, design, architecture and testing of SAP Mobile Enterprise product (RFPs, BRDs, SAPUI5, Cordova, iOS). • Lead developer for first City mobile hybrid / PWA solution; evaluations app for Toronto Building (SAPUI5, Cordova, Android, iOS) • Development, application design, and quality assurance of existing municipal web applications. Responsibilities include security, interface design, accessibility (Android, Java, JS, ArcGIS, AODA, WCAG) • Technical lead for Toronto Donations site, custom Salesforce solution using LWC, APIs and Community pages. • Lead, coached and engaged junior developers in development work.

• Lead developer and designer for featured iPad Doc Studio app. App was refactored and re-designed from the ground up (iOS, XCode, XML) • Lead for all matters of support and maintenance for all the various app store TVO products i.e. Google Play, Apple App Store, and BlackBerry World • Responsible for in-house mobile application research, development and support. Wrote and co-authored TVO's mobile strategy document (PhoneGap, Corona, HTML5, JS, JSON) • Provided training and implementation of GIT within department, as well as implementation of custom in-house application publishing system (GIT, PHP)

• Lead analyst and developer for in house automated web video publishing system created in PHP (FlipFactory, MassStore) • Lead analyst and developer for in house content rights applications created in Java (Spring, JSP, Maven, Oracle) • Lead developer for PowerShell scripts for scheduled system processes (JAMS) • Recipient of the first ever Polkaroo award in December 2010 in recognition of excellence and innovation • Lead technical support resource for the intranet (Jive SBS) • Technical lead for the project team that won a 2012 CPRS ACE Award for the myTVO intranet redesign

• Responsible for supporting and organizing incoming service requests via phone, email and in person as well as dispatching tickets to help desk technicians • Duties include installing and supporting various hardware and software configurations for both MAC and PC platforms i.e. image creation and software updates • Duties also include administration of domain and email accounts • Managed stock and inventory for hardware, print cartridges and purchase orders using the PeopleSoft system

• Responsible for supporting internal IBM employees with a variety of applications including Lotus Notes, VPN, VM/AS400, TCP/IP, Citrix, Windows, PC hardware • Responsible for logging customer interactions, through a ticketing system (problem determination and resolution), as well as updating support documentation • Received the “Blue” ribbon team award for superior performance and contribution • Maintained an 95% customer service rating, included to the CSAT team

• Areas of study and interest included Software Design, Wireless Networks, Cognitive Psychology, Algorithms and User Interface Design • Received a first year entrance scholarship