pallavi khanvilkar

business systems manager - ww services and support operations

About

Meticulous Business Architect entrusted with end-to-end Business Process Modeling for network customer lifecycle, services to revenue collection, mapping IT systems to business processes, identifying gaps, collecting, implementing and analyzing metrics. Researched and recommended modeling tools and methods to optimize internal processes and increase resource efficiency. Partnering with business areas by interpreting and transforming business requirements into technology solutions. Managed application software development projects and teams in the Information, Sales & Marketing, Product, Finance & Business Operation areas through entire project lifecycles incorporating computer system validation techniques to achieve enterprise goals and objectives. Ares of Expertise Program Management & Leadership. Client/Vendor Relationship Management Strategic Planning & Forecasting Policy Development/Compliance Business Process Improvement, Operations & Analytics. AGILE/SCRUM

Country

united states

City

san jose

Industry

computer networking

Skill

business intelligence, requirements analysis, crm, cloud computing, salesforce.com, enterprise software, saas, analytics, sdlc, customer relationship management, software project management, professional services, erp, agile methodologies, solution architecture, pre sales, software development life cycle, datawarehouse and bi by kimball group, tableau analytics, certification of data lakes for big data, sap sales on demand, sap service on demand, sap business by demand, salesforce, gainsight admin, domo

Experience

salesforce analyst

vidyo

2011-9 - 2011-10 · 2 mos

it analyst for sfdc crm systems

cisco

2009-1 - 2011-9 · 2 yrs 9 mos

business system analyst

otis elevator company

2003-12 - 2005-11 · 2 yrs

intern

citibank india

2001-4 - 2002-3 · 1 yr

business systems manager - ww services and support operations

gigamon

2016-12 - Present · 9 yrs 10 mos

senior bsa

servicenow

2013-9 - 2014-10 · 1 yr 2 mos

senior crm analyst

sap

2012-3 - 2013-9 · 1 yr 7 mos

* SAP Sales On Demand: Successfully implemented SAP Sales On Demand (SOD) and Service on Demand application. * Worked on Sales On Demand Reporting for Alliances/Partner division. * Was Leading Professional Services Finance group for global Reporting on SAP Business By Design.