Pallavi Kapoor

At Google, I partnered with cross-functional leaders to enable our mission of organizing the world’s information and making it universally accessible and useful. I lead the people strategy for GPay and Wallet globally, and for the broader Consumer Technology organization across the APAC region. My focus areas include: * Driving organizational growth and transformation through strategic HR initiatives. * Building and nurturing high-performing, inclusive teams. * Shaping a culture of innovation and collaboration across diverse, global teams. * Partnering closely with senior leadership to align people practices with business goals.

As a senior HR leader at Coforge Technologies, I led a team of 20+ HR Business Partners supporting over 15,000 employees globally. I was responsible for driving and executing strategic HR initiatives aligned with business objectives, with a focus on organizational growth and performance. Key areas of impact included: * Spearheaded the implementation of people strategies to drive scalable growth and improve profitability across global operations. * Led change management initiatives to support business transformation and workforce agility. Oversaw HR budgeting and cost management to optimize resource allocation and ensure financial efficiency. * Directed people management practices, fostering a high-performance culture and enhancing employee engagement worldwide.

In this role, I was responsible for advancing critical business strategies by deploying HR programs that supported talent development, organizational effectiveness, and strategic workforce planning. I partnered with regional, business, and functional leaders across multiple domains to deliver impactful people solutions. Key contributions included: * Led organizational design initiatives for core enabling functions including Finance, Finance Shared Services, Supply Chain, Legal, Regulatory, HR, and Corporate Communications. * Developed workforce architecture, career paths, and succession plans to support long-term capability building. * Enabled leadership and team effectiveness through coaching, facilitation, and targeted organizational development programs. Strengthened internal and external employment brand, with a focus on campus engagement and digital employer branding. * Nationally led the Employee Benefits & Services portfolio, enhancing the employee experience and aligning offerings with business needs.

As HR leader for the Global Alliances and Data Centre Sales businesses across APJ, and for the India Sales organization of the combined entity of Dell EMC, I played a key role in aligning people strategy with business transformation during one of the largest tech mergers ($67B). I partnered closely with senior stakeholders to drive organizational effectiveness, talent development, and cultural integration. Key responsibilities and achievements included: * Change Management: Served as the Country HR Lead for the merger, designing and executing the Go-to-Market (GTM) strategy post-integration. Achieved 100% retention of critical talent during the transition. * Culture Co-Creation: Led the integration and co-creation of a unified culture across the merged entities, aligning values and ways of working. * Strategic Business Partnering: Collaborated with regional and global leaders to align HR practices with business priorities and market demands. * Organizational Effectiveness: Delivered consultative support in workforce architecture, career and succession planning, and leadership development. Enhanced team effectiveness through coaching and organizational development initiatives.

I joined EMC in October 2013 as an HR Business Partner for the India Sales & Global Services organization and was promoted to Head of HR in January 2016. In this role, I led the people agenda for a dynamic, fast-paced business, focusing on culture, engagement, and organizational effectiveness. Key focus areas included: * Spearheaded initiatives to enhance employee engagement and development, contributing to a motivated and high-performing workforce. * Led change management and people integration efforts during periods of business transformation and growth. * Drove cultural assimilation and alignment across teams to support cohesive and inclusive workplace dynamics. * Shaped organizational design and talent structures to meet evolving business needs. * Managed and developed the HR team, fostering collaboration and capability building. * Led the organization’s participation in Great Place to Work, achieving consistent year-over-year progress. * Championed diversity & inclusion, POSH compliance, and the Corporate Social Responsibility (CSR) charter, embedding them into the people strategy.

As the global HR lead for Wipro’s Telecommunications & Media vertical, I was responsible for end-to-end people strategy and execution across the US, Europe, Asia Pacific, and Japan. Beyond managing the full employee lifecycle, I led key initiatives to support business growth, transformation, and global expansion. Notable contributions included: * Designed and executed leadership competency development frameworks to build future-ready talent. Rolled out executive and mid-level coaching programs to strengthen leadership effectiveness. * Led initiatives focused on sales performance and productivity enhancement across geographies. * Managed complex people transitions, ensuring grade and compensation equivalence, while driving cultural assimilation in cross-border integrations. * Played a pivotal role in new market entry, serving as HR lead for setting up operations in multiple countries, aligning local compliance with global standards

Transitioning from a Talent Acquisition role into a broader HR generalist position, I led the Talent Engagement and Development function for Wipro Infotech's North region, supporting a workforce of over 6,000 employees. My focus was on driving a positive employee experience and enabling business outcomes through strategic HR interventions. Key responsibilities included: * Led employee engagement, counseling, and grievance resolution, fostering a supportive and transparent work culture. * Designed and implemented employee retention strategies and systematic intervention plans to address workforce challenges. * Managed the performance management cycle, ensuring fair and timely evaluations across business units. * Drove talent review and workforce planning to align talent capabilities with future business needs. * Led the Employee Perception Survey process and action planning for continuous improvement. * Managed and developed a regional HR team, promoting collaboration and operational excellence. Championed CSR and sustainability initiatives, integrating purpose-driven work into employee engagement efforts.

Progressing from a Regional Recruitment Manager to leading the largest division of Wipro Infotech, I was responsible for end-to-end talent acquisition across India and the Middle East. I played a key role in aligning recruitment strategies with business goals while scaling talent operations for growth. Key achievements and responsibilities included: * Led recruitment strategy and process alignment to meet evolving business and market needs. * Ensured cycle time adherence and optimized hiring efficiency through continuous process improvement. * Drove metrics and performance management, using data insights to enhance recruitment effectiveness. * Led employer branding and marketing initiatives to attract top talent across regions. * Oversaw compensation benchmarking and pricing strategies, ensuring internal parity and market competitiveness. * Managed and expanded campus engagement programs to build a sustainable early-career talent pipeline. * Built and led a high-performing recruitment team; established a centralized sourcing function to streamline talent supply.

In this role, I was responsible for managing key client relationships and delivering customized HR solutions across India and international markets. I played a pivotal role in scaling operations, driving delivery excellence, and supporting internal HR functions. Key responsibilities and achievements included: * Independently established and led the IT recruitment practice in New Delhi, laying the foundation for a high-growth vertical. * Designed and delivered tailored process outsourcing solutions for strategic clients across industries. * Successfully executed large-scale turnkey hiring projects for IT and ITES clients, meeting aggressive ramp-up timelines. * Managed internal HR operations for MaFoi employees, ensuring policy alignment and employee satisfaction. * Served as an Internal Quality Auditor, conducting audits across various centers and functions to uphold compliance and service quality standards.

In this role, I was responsible for managing end-to-end recruitment for major IT clients, with a focus on optimizing recruitment processes and delivering high-quality talent. Key responsibilities included: * Collaborated with clients on job profiling and requirement analysis, ensuring alignment with business needs. * Streamlined and optimized recruitment processes to improve efficiency and candidate experience. * Conducted thorough sourcing of eligible candidates to meet client-specific talent requirements. * Ran availability and compensation surveys to provide clients with market insights and ensure competitive offerings.