pakieza dawood

project and office manager

About

To keep customers happy You could finish your project on time, under budget and have met 100% of the requirements—but still have unhappy customers. This is usually because their expectations have changed since the project started and have not been properly managed. To ensure that your project sponsor, customer and other stakeholders are happy at the end of your project, you need to manage their expectations carefully. Make sure you always keep them properly informed of progress. “Keep it real” by giving them a crystal clear view of progress to date. Let them voice their concerns or ideas regularly. Tell them upfront when you can’t deliver on time, or when a change needs to be made. Openness and honesty are always the best tools for setting customer expectations. Specialties: To finish under budget.............:)

Country

south africa

City

durban

Industry

retail

Skill

management, retail, budgets, inventory management, customer service, forecasting, procurement, project planning, operations management, strategy, negotiation, merchandising, project management, performance management, time management, team leadership, analysis, purchasing, leadership, training, change management, microsoft excel, program management, supply chain, sourcing, logistics, inventory control, business planning, profit, business analysis, business process, team building, contract management, vendor management, coaching, strategic planning, supply chain management, team management, cross functional team leadership, software documentation, sap, ms project, product development, teamwork, business strategy, pricing, powerpoint, manage, supply, office administration

Experience

account assistant

kathrada & katson

1992-1 - 1996-1 · 4 yrs 1 mo

Moved to Canada - Company Liquidated.; Receptionist Invoicing, Debtors Control, Wages, Data Capturing, General Office Duties, Petty Cash, Stock Control, Banking and Despatching fabrics to factories

project manager

massmart

2000-7 - 2011-1 · 10 yrs 7 mos

office manager

edge business furniture

1996-1 - 2000-1 · 4 yrs 1 mo

* Company Liquidated Office Manager Managing of Debtor's accounts, Quotations, designing tenders for ± * R7 million. Management of Daily activities to ensure customer satisfaction. Windows 95/97/98-Microsoft excel, Pastel 4/5- Quickbooks Microsoft PowerPoint. Internet Explorer, Microsoft Outlook Express. Photo Editor * Working two Profiles

project and office manager

massmart

2008-5 - Present · 18 yrs 5 mos

* 1. Project Management (Wishlist, Revamps & Adhoc projects) * 2. Office Design and Implementation: * Develop a clear brief of requirements from internal clients requiring new or altered offices. * Develop effective and efficient office space designs in Revit based on the approved client brief. * Ensure designs comply with regulations, are within the standards of the company and meet the client requirements. * Utilising project management principles and approach, plan, cost and coordinate the implementation of new and adjusted office designs according to signed off plans. This includes: * Provision of detailed working drawings to internal departments such as IT and Telecoms as well as external contractors, such as engineering, removal contractors, signage contractors and cleaning contractors * Schedule office relocation and installation activities and issue to all parties * Communicate plans and schedule moves with the internal clients * Oversee and coordinate office implementations and relocations through to completion

Education

last school

1987-1 - 1992-1 · 5 yrs 1 mo

I was a Prefect

1985-1 - 1992-1 · 7 yrs 1 mo

I was a Prefect and a member of the SRC Activities and Societies: Net Ball, Volley Ball, Drama and Long jump

operations management

2010-1 - 2012-1 · 2 yrs 1 mo

National Certificate: Retail Shop Floor Practices National Certificate: Wholesale and Retail Credit Control National Certificate: Wholesale and Retail Operations Supervision National Certificate: Wholesale and Retail Sales Practice National Certificate: Retail and Wholesale Processes National Certificate: Retail and Wholesale Sales & Service Technology National Certificate: Wholesale and Retail Operations Management

babson college

operations management

2008-1 - 2008-1 · 1 mo

Michael Porter Article: "What is Strategy?" - Part 2 * Wal-mart 2003 case - Part 1 * Wal-mart 2003 case - Part 2 * Wal-mart 2005 case * Wal-mart New Normal * Competitive Advantage * Wal-mart Case Questions