Padma Gupta
Director - Human Resources & Customer Experience @ Hafele India Private Limited
About
A thought leader, Coach and Change Management , NLP Expert with over 20 years of rich experience in Human Resource Management. Forayed into and managing Customer Experience, Engineering and Technical Service and Business Excellence . Worked in diverse industries like Manufacturing, Trading, Building Material, Oil & Gas and Consulting. Continuously learning newer ways to enhance Customer Experience using Technology, tools and most importantly People management. Experience in building business aligned HR systems & processes, Organization Design, Talent Management, managing Performance, Compensation Management, capability development, coaching and driving organizational culture and change management. Honed with a Senior Leadership Program focused in Business Administration and General Management from Indian Institute of Management Ahmedabad. An NLP Master & Trainer and an MBA from University of Allahabad.
India
Thane
Furniture
HR Policies, Talent Management, Strategy, Talent Acquisition, Performance Management, Employee Handbooks, Management, Organizational Effectiveness, Employee Referral Programs, Human Resources, Temporary Placement, Performance Appraisal, Strategic HR, EEOC, Building Organizational Capability, Personnel Management, Leadership, Employee Engagement, Recruiting, Screening
Experience

Director - Human Resources & Customer Experience
Mumbai, Maharashtra, India
Managing and overseeing all aspects of HR, CSR , Customer experience Enhancement and direct and indirect Customer Services including Appliance Product Engineering. In addition direct reporting of Business Excellence & Digital Transformation and Strategy. Involved in betterment of Customer experience and improvement in key business evaluation parameters as part of Core Management team.

Director - Human Resources
Mumbai Area, India
Experience: Director Human Resources – South Asia Hafele India Private Limited December 2011 till date Heading the Human resource function for HIN South Asia with the vision to nurture ‘HR for the Business, with the people, Enabling Success, Driven by our Core Values and Individual Passion.’ Managing the workforce of over 850 employees in a growth oriented and dynamic organization. Responsible for driving change management across the group through organization design, performance management, capability development and people engagement initiatives. • Member of management committee of HIN which is responsible for strategizing and implementing organization change • Part of Hafele Worldwide Global Competence Group of Senior Leaders to strategize the HR initiatives and visioning globally • Establish Performance Oriented Culture, through design and implementation of Performance Management System and Compensation philosophy • Responsible for Organization Design – Alignment with Business objectives and growth plans • Identification and development of High Potentials in the organization • Building organization Capability through various development initiatives • Drive Strategic Interventions to ensure functional excellence • Design and implement contemporary HR policies • Manpower planning, budgeting and monitoring • Coaching and mentoring senior leaders and managers Key Responsibilities: • Organizational Capability Building – Attracting & Retaining Talent, Talent Management • Spearheading Training and Development function including Technical Product Training division • Compensation Management • Employee Engagement, Effective Implementation of HR Process & Policies Key Achievements: • Organization Restructuring and change management • Establishing a performance and meritocracy based culture • Competency Mapping, Assessment and Development planning • Implementation of Compensation Strategy and Plan • Employer Branding Initiatives

AGM - HR (Talent & Performance Management)
Mumbai
My 2nd stint at Nitco- Have worked here earlier from 2002-2003 as an Asst. Mgr - HR. Championing the Talent & Performance Management Vertical - including Performance Development, Talent Management - Potential identification, Employee Recognition and Campus Strategy for the Nitco Group. Supporting Learning & Development Initiatives for the group Supporting end to end HR for All corporate and Shared Services for Tiles Business Core Team member for all Business HR processes
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