Paankaj Siingh

Heading Mass offline business

• Oversaw a business portfolio with a turnover of INR 180 Cr across 15 distributors and 1800+ outlets. • Led a team of 4 Area Sales Managers and 180+ sales executives to drive sales and enhance market presence. • Implemented strategic initiatives to increase Samsung Finance+ penetration to 40%, boosting customer affordability.

Supervised a team of 12 on-roll employees (Assistant Manager & Sr. Executive) and over 150 off-roll staff to oversee operations across multiple lines of business including Prepaid, Postpaid, DTH, Broadband, and Airtel Payment Bank in the Kanpur, Allahabad, Varanasi & Jhansi Zones. - Orchestrated end-to-end operations of Airtel's business, leading broadband expansion initiatives with a team of Store Managers (SMs), Territory Sales Managers (TSMs), and XFEs. - Took ownership of the territory for all Residential Welfare Association (RWA) activities in the vicinity of the stores, aligning efforts towards acquiring new customers for Airtel in the area.

• Spearheaded franchise development initiatives at Bharti Airtel, achieving a 20% increase in revenue through effective sales planning and customer satisfaction strategies. • Successfully opened new stores in high-potential markets, enhancing brand presence and driving customer engagement. • Implemented rigorous compliance and operational standards, resulting in a 15% reduction in store expenses and improved inventory management.

• Managed operations for Big Bazaar stores, ensuring compliance with SOPs and operational excellence. • Spearheaded training programs for store teams, significantly enhancing customer service quality. • Implemented process improvements that led to a 20% reduction in customer complaints and improved service delivery.

• Assisted management team in achieving sales targets and enhancing customer satisfaction. • Supervised and motivated a team of Customer Relationship Executives to maintain high standards of service. • Conducted training sessions for new joiners on product knowledge and customer service. • Prepared weekly and monthly reports to track performance and identify areas for improvement.