Ozzie Ahmed

Proud Champion for Beer and Beer Store Employees Friendly, genuine team player Industry Expert Passionate about Customers and Employees

Setting the standards as a company representative through leading by example, always maintaining a positive attitude and delivering on initiatives Fostering a culture that embraces the company’s core values: Health & Safety, Operational Excellence, Social Responsibility, Environmental Leadership, Honesty Integrity and Respect Accountable to maximize the districts performance through consistent and effective communication to meet the company’s objectives Develop and implement business plans and budgets Take a full spectrum approach to decision making Continuously monitor and test plans to evaluate their performance at store level Develop an employee-oriented culture that emphasizes quality and high performance in delivering customer service and cost efficiencies Develop and maintain a succession plan for continued future growth

Oversee daily operations of the Retail Operation Division •Ensure the creation and implementation of a strategy designed to grow the business •Coordinate the development of key performance goals for functions and direct reports •Ensure the development of tactical programs to pursue targeted goals and objectives •Ensure overall delivery and quality of Retail Operations to our customers and stakeholders alike •Engage in key or targeted customer activities •Foster a culture of teamwork and collaboration across all business units optimizing efficiencies •Oversee key hiring and talent development programs •Evaluate and decide upon key investments in equipment, infrastructure, and talent •Communicate strategy and results to the unit's employees •Report key results to corporate officers •Engage with corporate officers in broader organizational strategic planning

All operations day to day with a focus on customer service. Interact and cooperate with up to 19 employees to ensure superior customer service is reached and maintianed -develop and train CSR to excellence -solve customer problems quickly and efficently -order inventory for one of the busiest locations in the province -audit standards for 37 store district and report to Loss prevention -train and help implement new software to 100's of employees -"District Team Lead" provide basic POS and inventory management software support. Helping Managers and Customer Service Reps. trouble shoot in store issues

Oversee all day to day operations of the CCAP program which was a joint project between the City of Cambridge and the three local Business Improvement Associations. To provide the citizens and merchants of Cambridge with a greater sense of safety by providing a uniformed presence •To act as goodwill ambassadors for the City of Cambridge and its three Business Improvement Associations (BIA’s) •To be proactive in safety education within our community concerning cycling, skateboarding and rollerblading •To provide education and give warnings for CCAP enforceable by-laws; dogs offleash, drinking in public, etc. •Strong communication with WRPS regarding various types of criminal activity.

Customer service focus. Would be resonsible for all aspects of merchandise from visual standards to stock counts. Management of performance of all merchandising employees along with receiver and assistant sales manager

Focus on customer service. Acted as store manager in absence of SM. Human resourcse contact for the store where all employees would contact for any concerns or issues. All new hire training and performance managment.