Owen Draycott

Service Desk Technician @ Calian IT & Cyber Solutions

About

I’m excited to be part of the team at Calian as a Service Desk Technician, where I’m able to apply my technical skills and passion for problem-solving to support users and ensure smooth IT operations. I thrive in environments that challenge me to continuously learn and adapt, and I’m always looking for ways to improve systems and support infrastructure. With a strong foundation in IT support, I’m dedicated to providing excellent service while exploring the dynamic world of cybersecurity. As technology continues to evolve, I’m committed to staying ahead of the curve in securing systems and data, ensuring that organizations stay protected from emerging threats. When I’m not troubleshooting technical issues, you’ll find me diving deeper into the world of cybersecurity, always seeking out new trends, certifications, and best practices to enhance my skills. Let’s connect if you share a passion for IT, cybersecurity, or just enjoy solving complex challenges!

Country

Canada

City

Ottawa

Industry

Computer Hardware

Skill

AI Fundamentals, Machine Learning, Network Administration, Proxmox, Virtualization, Managed Hosting, Enterprise Networking, Customer Service, Phone Etiquette, Professional Phone Skills, Password Recovery, brute forcing, Computer Repair, Over phone assistance, Technical Support, Ethical Hacking, Kali Linux, Metasploit, Nmap, Bettercap

Experience

Service Desk Technician

Calian IT & Cyber Solutions

2025-4 - Present · 1 yr 5 mos

Ottawa, ON

- Helped travel to other locations to assist in disassembling enterprise server equipment - Been on call for other locations to help in case of technological emergencies - Communicated with end users daily and in a timely manner - Configured basic networks such as patching access points to switches across a building and ensuring connectivity - Helped patch/updates enterprise level servers accross Canada/US - Worked with other internal IS teams to troubleshoot problems - Tracked time and performance management

Technician / Technology Area Sales Representative

Staples Canada

2023-2 - 2025-4 · 2 yrs 3 mos

Ottawa, Ontario, Canada

- Provided technical support to customers via phone and remote access, troubleshooting hardware and software issues. - Disassembled and reassembled computers for component replacement (RAM, hard drives, batteries, etc.). - Managed customer devices, including shipping to repair facilities when necessary. - Maintained organized and stocked technology aisles, ensuring a positive customer experience. - Utilized ticketing systems to track customer issues, document solutions, and manage device information. - Collaborated effectively with coworkers to meet daily responsibilities