Owen Sharp

🔹Collaborated with six clients and various IT teams to successfully migrate 13,000+ users to Azure/Citrix cloud. 🔹Provisioned hundreds of Windows virtual machines into 4 Azure subscriptions. The VMs were customised with app-v, group policies, scripts, Citrix Workspace Environment Management, and Citrix App Layering. 🔹Monitored Azure/Citrix to ensure the services remained healthy and took action if necessary. 🔹Provided out-of-hours support for IT teams and clients for 7+ years. 🔹Attended change control meetings to discuss IT changes and provide approval if necessary. 🔹Patched and applied fixes to Windows servers on premise and in the cloud to meet yearly PCI compliance. 🔹Saved £500.000+ using Azure and Citrix usage analysis to reduce excessive infrastructure and meet yearly saving targets. 🔹Created technical documentation for IT teams, which led to improved user and infrastructure support. 🔹Managed a variety of technologies including Citrix XenServer, VMWare 5.5 and 6, SCCM, NetApp, FSLogix, WSUS, DHCP, DNS and Windows server (2008, 2012 and 2016).

🔹Resolved incidents\service requests for software and hardware in person or remotely within the service level agreements. 🔹Advised and supported 2nd/ 3rd line analysts with incidents, service requests, and changes. 🔹Migrated clients to Citrix XenApp 6.5 and Capita systems. 🔹Ordered, configured, installed and repaired IT equipment (monitors, desktops, laptops and accessories) across multiple call centers. 🔹 Liaised with third party suppliers for hardware and software support. 🔹 Maintained asset databases through auditing software.

* Resolved incidents\service requests for software and hardware in person or remotely within the service level agreements. * Ordered, configured, installed and repaired IT equipment (printers, monitors, desktops, laptops and accessories) across multiple community health sites and hospitals in North Lincolnshire and Goole. * Assisted the network\telephony team with tasks at the hospital and remote sites * Liaised with third party suppliers for hardware and software support. * Maintained backups at the hospital base. * Maintained asset databases through auditing software.

* Met customers face to face about incidents\service requests for software and hardware, resolved within the service level agreements. * Ordered, configured, installed and repaired IT equipment (printers, monitors, desktops, laptops and accessories) across multiple primary care health sites in North Lincolnshire. * Assisted the network\telephony team with tasks at base and remote sites * Liaised with third party suppliers for hardware and software support. * Maintained backups at headquarter base. * Maintained asset databases through auditing software.

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