Oumou NDour

• Lead and manage a team of up to 10 Project and Senior Project Coordinators, providing targeted training, feedback, and performance reviews to promote high standards and continuous improvement. • Develop and implement key policies to enhance service quality and internal workflows, such as the Agenda Timing Memo and Client Data Quality Standards. • Spearhead comprehensive hiring processes for Coordinators, from candidate assessment and interviewing to onboarding and mentorship, fostering a culture of professional growth. • Guided the onboarding, training, and development of staff, emphasizing performance management to build a knowledgeable, skilled team. • Conceive and implement data quality initiatives and cross-departmental communication, with responsibility for key Salesforce policies, data solutions, and the successful flow of information across teams in regards to data workflow to ensure comprehensive, accurate, and complete fundraising databases for clients • Produce and communicate resources, newsletters, and updates that streamline operations and set a high standard for transparent, collaborative leadership within the organization.

• Managed data and information management for up to 11 clients, ensuring accuracy and strategic use of information. • Developed grant history reports to drive funder outreach, enhancing the fundraising strategies for clients. • Served as mentor for incoming Coordinator staff, advising Elevate colleagues on best practices in data quality and management.

• Administered project timelines and data for up to 10 clients, using tools such as Salesforce and Asana to keep grant calendars, agendas, and documentation up-to-date. • Worked closely with clients to ensure data accuracy, fostering trust and supporting revenue growth through well-managed records. • Collaborated with senior staff to tailor client services to specific nonprofit needs, adapting to different funder landscapes.

Oversaw operations and marketing strategies, from bookkeeping to social media, ensuring consistent client engagement and growth.