otis henry

* Provided good customer service. * Changed the branch morale into a teamwork environment. * Trained and coached staff daily. * Developed and maintained a good rapport with customers. * Primarily responsible for overseeing the administration and daily operations of the branch. * Maintained delinquency under company standards. * Accountable for approval and rejection of loan applications. * Managed a cash drawer of $1,000. * Managed a safe of $10,000. * Maintained sales goals set by company.

* Supervising Associates work activity within department. * Scheduling associates' work time and training. * Manage associate's performance through communication of goals, documenting and performance. * Ensuring that merchandise is 100% in-stock. * Understanding and scheduling appropriate head count ratios based on hours earned in department. * Maintaining profitability through report analysis, identifying trends, defining problems and * developing appropriate responses. * Planning and implementing merchandising for the department. * Ensuring proper inventory levels to drive sales. * Managing, planning and setting promotional events. * Managing inventory shrinkage * Communicating, partnering, and networking with merchandise vendors. * Handling store level complaints in person or over phone.

* Travel to 8 stores in Polk/ Hillsborough county district. * Work in a team environment. * Deliver training on various products to store associates. * Work independently to create marketing ideas * Practice strategic thinking and problem solving. * Demonstrate good time management.

Class-A CDL with tanker, triples & doubles, and hazmat endorsements.

Class-A CDL with tanker, triples & doubles, and hazmat endorsements.

Activities and Societies: Student leadership association, marketing club, PBL, and Football.