Othman Alaamri

Senior Technical Support Engineer @ Ooredoo Oman

About

A Senior IT and Network Operations professional with over four years of experience supporting enterprise IT environments within the telecom sector. I specialize in system and network monitoring, incident management, escalation handling, and service availability, ensuring critical services remain stable and reliable. I thrive in operational environments where attention to detail, rapid problem-solving, and collaboration are essential. My experience includes NOC-aligned operations, KPI tracking, root-cause analysis, and working closely with network, infrastructure, and security teams to meet SLA targets and reduce recurring incidents. Technically, I have hands-on experience with Windows Server environments, SCCM, VMware virtualization, Active Directory, and endpoint security, and I am comfortable supporting high-pressure production systems. I value automation and standardization as key drivers of efficiency and operational resilience. I am currently seeking opportunities in Network Operations Center (NOC), IT Operations, Infrastructure, or Cybersecurity Operations (L1/L2) roles, where I can contribute to reliable, secure, and well-managed technology environments.

Country

Oman

City

Muscat

Industry

Information Technology & Services

Skill

Operational Efficiency, Reporting, IT Asset Inventory, Resource Planning, IT Governance, System Imaging, Automation, Deployment Management, IT Asset Management, IT Cost Optimization, Hardware Support, IT Operations, Product Lifecycle Management, Windows Server, Active Directory, KPI Monitoring, VMware, SCCM, Incident Management, Network Operations Center (NOC)

Experience

Senior Technical Support Engineer

Ooredoo Oman

2022-10 - Present · 4 yrs

Masqaţ, Oman

• Led NOC-aligned monitoring and incident escalation activities, supporting high availability of enterprise IT and network services and meeting SLA targets. • Monitored system and network performance indicators (uptime, response time, incident recurrence), contributing to a 25–30% reduction in repeat incidents through proactive follow-up and root-cause analysis. • Coordinated closely with network, infrastructure, and security teams during service-impacting incidents to restore operations efficiently. • Supported Windows Server environments (2022/2023/2024), SCCM operations, VMware VDI, and Active Directory, ensuring stable and secure system operations. • Contributed to deployment optimization initiatives, reducing system readiness and rollout time by up to 65% through standardization and automation. • Played a key role in cost optimization efforts, contributing to 17,000+ OMR in savings through asset lifecycle management and process improvements. • Recognized for consistent performance and operational ownership, leading to promotion from Technical Support Engineer to Senior Technical Support Engineer.

Technical Support Engineer

Ooredoo Oman

2021-7 - 2022-9 · 1 yr 3 mos

Masqaţ, Oman

• Delivered enterprise IT support for end users, maintaining service continuity across desktops, laptops, printers, and peripherals. • Supported incident logging, troubleshooting, and resolution, ensuring timely response to service requests in line with operational procedures. • Assisted with system deployments, software installation, and endpoint security updates, supporting secure and stable user environments. •Supported basic network connectivity, TCP/IP configuration, mapped drives, and access management, enabling smooth daily operations. • Built a strong foundation in IT operations and service management, enabling progression into a senior, operations-focused role.