Otavio Amado

▪ Motivational Speaks for leaders and their respective teams; ▪ Diagnosis, development and application of Management Development Programs; ▪ Professional Coaching for individuals and teams in different business areas, focusing on career goals and life mission; ▪ Idealization and application of Leadership and Emotional Intelligence Trainings in experiential format; ▪ Facilitation of Behavioral Programs for Sales and Customer Service areas; ▪ Development and application of group dynamics and business games based on the CAV (Experiential Learning Cycle) and TEAL Methodology (Outdoor Experiential Training); ▪ Development and facilitation of Behavioral Programs and Trainings for IBrAV (M.A.I.S. Training - 8 hours; S.E.R. Training - 36 hours; IBrAVus Training - 36 hours);

▪ Development/Application of Emotional Intelligence, Leadership and Sales trainings and workshops; ▪ Professional Coaching for individuals and teams in Leadership and Sales areas; SEBRAE is the Brazilian Micro and Small Business Support Service. A non-profit private entity with the mission of promoting the sustainable and competitive development of small businesses. With the role of fostering entrepreneurship, provides guidance to help small businesses to grow and generate more employment, contributing to develop the Brazilian economy. SEBRAE has a network of almost 700 onsite service centers throughout the country and counts on more than five thousand small business experts and a large pool of external consultants working towards transferring knowledge and know-how to those who own or intend to start a company. More information at https://m.sebrae.com.br/sites/PortalSebrae/canais_adicionais/sebrae_english

° Responsible for managing and controlling the sales activities within the assigned sales territory; ° working out and implementing a strategic sales plan for Sea Freight, Air Freight, Rail/Road Freight, Customs Clearance, Warehouse & Distribution and International Insurance activities; ° executing the sales activities in line with the validated sales plan; ° Develop business with assigned targets/customers; ° Assure successful account implementation with Operations & Customer Service teams; ° Optimize the cost of sales; ° Implement the standard marketing & sales processes; ° Ensure compliance with the company’s code of conduct;

° Responsible for managing and controlling the sales activities within the assigned sales territory; ° working out and implementing a strategic sales plan for Sea Freight, Air Freight, Rail/Road Freight, Customs Clearance, Warehouse & Distribution and International Insurance activities; ° executing the sales activities in line with the validated sales plan; ° Develop business with assigned targets/customers; ° Assure successful account implementation with Operations & Customer Service teams; ° Optimize the cost of sales; ° Implement the standard marketing & sales processes; ° Ensure compliance with the company’s code of conduct;

• Responsible for sales planning and execution, based on potential and strategic account opportunities and special freight agreements; • managing statistics, sales reports, pricelists and budgets through accurate forecasting and planning; • building and maintaining relationship with the main Brazilian Importers and Exporters, Oil & Gas Companies, Trading Companies, Cargo Brokers, Trucking Companies and Cargo Terminals; • Plan, execute and evaluate sales strategies for the different industry sectors: Automotive, Pharmaceuticals, High Technology, Food & Beverage, Healthcare, Retail and Industrial Projects; • Responsible for assisting the customers in freight inquiries, keeping them informed of market updates and opportunities to save costs in Logistics (increasing their profits and sales); • developing point of sales and assisting for the Ocean Freight, Air Freight, Rail/Road Freight, Project Cargo, Customs Clearance and International Cargo Insurance services; • managing relationship and mutual cooperation agreements with partner Freight Forwarders located in different countries;

* Managed company's strategic accounts (Target Accounts); * Identified and developed key brazilian Importers and Exporters as customers, through different statistics sources along with innovative sales, business and marketing plans; * Planned, organised and monitored customers visits schedules, performing business meetings in order to develop new accounts and maintain company's ones; * Monitored along with company's Indoor Sales Department all price quotations sent to customers (including International Sea Freight and Air Freight prices, Customs Brokerage prices, International Cargo Insurance prices), following results up; * Developed and maintained daily contact with Oil & Gas Companies, Trading Companies, Cargo Brokers, Trucking Companies and Cargo Terminals, either by visiting these companies or by contacting them through phonecalls;

* Developed, along with the board, company's sales and marketing main strategies; * Identified and developed important Brazilian Importers and Exporters as customers, through different statistics sources along with innovative sales, business and marketing plans; * Planned, organised and monitored customers visits schedule, performing business meetings in order to develop new accounts and maintain company's ones; * Developed new suppliers and buyers for the different export and import companies in Brazil and overseas, acting as business consultant, negotiating prices and conditions for the operations; * Negotiated and monitored all price quotations sent to customers (including international sea freight and air freight prices, customs brokerage prices, international cargo insurance prices), following results up; * Developed and managed company’s agreements and contracts with different third party service providers; * Maintained daily contact with Oil & Gas Companies, Trading Companies, Cargo Brokers, Trucking Companies and Cargo Terminals, either by visiting these companies or by contacting them through phonecalls;

* Managed company's strategic accounts (Platform Accounts); * Identified and developed important Brazilian Importers and Exporters as customers, through different statistics sources along with innovative sales, business and marketing plans; * Planned, organised and monitored customers visits schedule, performing business meetings in order to develop new accounts and maintain company's ones; * Planned, organised and performed Microsoft PowerPoint presentations for customers, teaching them how to use company's Cargo Track & Trace tool (KN Login System); * Monitored along with company's Inside Sales Department all price quotations sent to customers (including International Sea Freight and Air Freight prices, Customs Brokerage prices, International Cargo Insurance prices), following results up; * Developed and maintained daily contact with Oil & Gas Companies, Trading Companies, Cargo Brokers, Trucking Companies and Cargo Terminals, either by visiting these companies or by contacting them through phonecalls;

* Provided Back Office support to Export Sales Teams in Rio de Janeiro, Minas Gerais and Espirito Santo, assisting the company's Export Sales Executives on daily routines; * Coordinated all Export Freight and Inland Quotations, requested either by Brazilian Exporters, Freight Forwarders or NVOCCs companies. Administrated the majority of the company's Service Contracts, negotiating prices, monitoring expiration dates and working on renegotiation clauses; * Identified and monitored the major Brazilian Shippers through Dataliner system, providing statistical reports to Export Sales Teams and helping on developing Sales, Business and Marketing Plans; * Developed and maintained daily contact with Oil & Gas Companies, Trading Companies, Cargo Brokers, Freight Forwarders and NVOCCs, either by visiting these companies or by contacting them through phonecalls;

* Assisted the company's Global Import Manager for one year, providing Back Office support for the Import Sales Team in Rio de Janeiro; * Reinforced the local Import Sales structure for six months, acting as Import Sales Executive, managing the company's Import accounts in Rio de Janeiro; * Started developing activities on the Export Department, acting as Customer Service, administrating bookings, updating IBRs and monitoring cargo and documentation Dead Lines; * Developed and maintained daily contact with Oil & Gas Companies, Trading Companies, Cargo Brokers, Freight Forwarders and NVOCCs, either by visiting these companies or contacting them through phonecalls;

Strategic marketing, product management, promotion, pricing, sales & distribution, as well as all the other essential marketing principles.