Obiesili Aniakudo

Recruited by the CEO and COO to direct the strategy of 23 therapy centers across three states with 1000+ employees, overseeing strategic program roll-out throughout the organization.  Revamped onboarding and staffing methods, better matching cases to cover more clients and provide more hours for Behavioral Technicians, and implemented surveys to identify areas of job dissatisfaction, reducing turnover rates for technicians by 35% and enabling an additional $50K of revenue per week. • Gained ~$50K/week in revenue with the same workforce by instituting a new focus. • Improved behavioral technician attrition by 35% during the second surge of COVID; led ongoing restructuring efforts to improve communication and increase hours per technician.

Promoted to lead 60+ Dialysis Centers, 15 Skilled Nursing Facility Programs, and 22 Hospital Programs with 1000+ employees, overseeing all facets of business, including growth, quality, patient satisfaction, and financial performance.  Reduced personnel costs by 8% while growing operations of service delivery by 6% through additional training on the use of scheduling software and tracking results to achieve ideal staffing ratios.  Implemented regional Recognition Programs and Clinical Manager mentorships, elevating CMS quality scores by 10% and raising the organization above the national mid-point for quality rankings.  Raised eNPS scores by 44% and PT NPS scores by 28% by setting an example and expectation of providing a direct, on-site leadership presence by visiting all 65 clinics and ensuring directors rounded on clinics regularly.  Ensured a smooth transition during an acquisition by quickly addressing management and accountability needs in five new locations, reducing overtime, and improving quality, resulting in exceeding performance expectations by $10M in the first year.

Led financial and clinical activities for 7 dialysis centers. Notable Contributions: • Surpassed budgeted revenue by 38%, EBIT by 33%, and growth by 10%. • Increased CMS quality scores by 24% in the area. • Opened 1 DiNovo location and led 2 acquisitions bringing 2 distinct organizations into FKC.

Served as business leader for 28 specialized orthodontic practices, implementing best practices across the organization to improve processes on a local and national level.  Converted 35 lost leads into new patients by implementing a marketing action plan to provide follow-up to previous leaders.

Harmonized global quality and operational best practices to improve patient outcomes and profitability across seven FDA-regulated medical reprocessing facilities and seven outsourced hospital sterile processing centers.  Slashed labor costs by 15% and instrument spending by 10% by implementing the use of a tracking application to determine which instruments were not being used regularly during surgical procedures.  Grew business by 2X for three consecutive years by creating a playbook to transition new hospital clients, leveraging subject matter experts, and focusing on quality first, followed by cost reductions.  Closed a $1M+ government contract and grew the facility by 33% in the first year by designing a model to identify opportunities and tailor contracts quickly for each RFP.

Owned all aspects of the business for the State of Florida and Southern Georgia, in addition to a Service Depot in Miami, FL, a cross-docking/distribution facility in Jacksonville, FL, and an on-site hospital processing center. Oversaw 110 direct reports and $15M in annual gross revenue.  Improved productivity by 30% while reducing customer complaints by more than 40% across the entire company by leading a Kaizen event to determine the most efficient and effective method for towel folding and creating a training video for proper training, ultimately saving the company $1.25M.  Rebalanced inventory at all plants, reducing capital outlay by $2.9M for the year while reducing product loss by 65%, resulting in $1.7M of asset retrieval.  Drove new business by devising an action plan to address the top three customer complaints, improving the company’s reputation and resulting in increasing business in the market by 15% through new contracts.