oselen esene

* Responsible for providing hardware and software support for employees * Created and maintained email address and distribution lists in Microsoft Exchange * Maintained LAN/WAN environment connections using hub, routers and switches * Implemented frequent backup to increase environment security. * Performed routine server audits * Managed Active Directory objects such as User accounts, groups, file and print services

* Part of the Mouka Foam NG audit team. Identified weaknesses in the Mouka Foam NG IT department * Created action plan with team members to prevent security breeches. This plan involved the use of anti-virus software on every IT officers’ workstations. * Collaborated with team members and clients on new policies or procedures in order to mitigate network issues faced by the company. * Responsible for the documentation and production of Excel sheets that previewed expenses incurred while at client site.

* Talk customers through a series of actions, over the phone, to help set up router/modem or resolve internet connectivity issues. * Troubleshoot system and network problems, diagnosing and solving hardware or software faults. * Set up new users' accounts and profiles and deal with password issues through the NetCracker Compass application. * Provide support, including procedural documentation and relevant reports. * Refer difficult cases to senior tech support.