Oscar Pérez Nieto

CEO @ CONTACTUS Contact Center

About

Con 22 años de experiencia en Dirección de proyectos a nivel Nacional e Internacional, ha lidereado la transferencia de negocios de Estados Unidos a México y ha sido responsable de áreas de Planeación estratégica, Administración de proyectos, Operaciones, Marketing y Ventas. Es Consultor y Coach ejecutivo certificado. Cuenta con estudios de Ingeniería, Maestría en Administración de negocios con especialización en Finanzas Corporativas por ESADE Business School y Maestría en Customer Experience Management y Contact Centers por la Universidad Anáhuac

Country

Mexico

City

Puebla

Industry

Outsourcing/Offshoring

Skill

Gestión de proyectos, Servicio de atención al cliente, Cross-functional Team Leadership, Project Management, Call Centers, CRM, Business Strategy, Marketing, Change Management, Marketing Strategy, Outsourcing, Strategy, Conflict Management, Customer Service, Staff Development, Emotional Intelligence, Negotiation, Management, Team Leadership, Spanish

Experience

CEO

CONTACTUS Contact Center

2024-3 - Present · 2 yrs 7 mos

Puebla, Mexico

COO

CONTACTUS Contact Center

2020-4 - 2024-3 · 4 yrs

Puebla, Mexico

Operations Manager

CONTACTUS Contact Center

2014-9 - 2020-3 · 5 yrs 7 mos

Puebla, Mexico

CCO

CONTACTUS Contact Center

2009-6 - 2014-8 · 5 yrs 3 mos

Puebla de Zaragoza Area, Mexico

Training Manager

CONTACTUS Contact Center

2009-1 - 2009-5 · 5 mos

Puebla, Mexico

Labor Relations Manager

CONTACTUS Contact Center

2008-5 - 2008-12 · 8 mos

Puebla, Mexico

Product engineer

Schneider Electric

2004-5 - 2006-6 · 2 yrs 2 mos

Tlaxcala, Mexico

- UL, ANSI certification assurance - Manufacturing Engineering support - Re-design and product development - Customer complaints - Test plans definition, results analysis and changes validation - Product transfer/Line transfer (USA-Mexico) - Supplier Transfer

Quality Control Specialist

Schneider Electric

2003-3 - 2004-5 · 1 yr 3 mos

Tlaxcala, Mexico

Education

Universidad Anáhuac

Customer Experience Management and Contact Centers

2021-4 - 2021-12 · 9 mos

Esade

Business / Administration / Finance / Marketing

2006 - 2008 · 2 yrs

FT Global MBA Ranking 2009: # 7 in Europe, # 18 worldwide Business Week Ranking 2008: # 6 Non-US MBA Program The Wall Street Journal Business School Ranking 2007: # 1 worldwide