Oscar Kessen
Specialist Global Risk Operations - Temp - German / Dutch @ Covalen
About
Let's discuss your challenges or just share ideas on interesting life- and business topics. Intl. experienced professional, looking for a challenge. Recently worked on a German/Dutch project for a BPO. Fast available for a matching opportunity. Sold BPO projects and worked in them. I am a strong individual- and team contributor comfortable speaking 4+ languages, including Dutch, English, German, French and Flemish. Willing to take on any challenge where I can use one- or more of my capabilities and help you grow by revenue-. new ideas and customer experience. A range of capabilities are on offer and qualify for a variety of roles at every level. My Motivation will always be maximum as I will always strive for the best. I have been fortunate to work with- and in companies and agencies going through start-up- growth- and change- pains: companies like Formula1, Orange, Google, SAP, Microsoft, Diageo, KLM airlines, Accenture, LVMH, and many more. Most needed a “doctor” specialised in creating fast results and change with right processes and in need of a sound helicopter view. I made a short sidestep due to illness of my mother-in-law and managed our B&B/bar in Portugal (La Rampa) -April 2024- which was closed last January due to bad investment and variables beyond control. I made the decision to relocate back where my kids reside. Which basically is my personal goal and driver. As an individual contributor I offer you fast and increasing results, above average and will add creative ideas and a good team spirit. I am used to work with clients, partners and network at all levels. Master of analysis and detail plus know getting to the right contacts and personalise each experience using the right tools and experience. Confident to work with Oracle, Hubspot, Salesforce, Zendesk, SAP, Dynamics, Linkedin SN.. I will perform and/or lead by example with my ankles in the mud! I need an opportunity to rock, I will not disappoint you.
Ireland
Greater Dublin
Management Consulting
Tender Management, Automotive, Salesforce Lightning, Business Process Improvement, Defining Requirements, Spoken English, Salesforce Commerce Cloud (SFCC), Amazon Web Services (AWS), Team Effectiveness, Performance Reviews, Team Leadership, Sales Development, Target Driven, Phone Manner, Quotations, Interactive Voice Response (IVR), Design Workshops, Creative Problem Solving, Skilled Multi-tasker, Customer Satisfaction
Experience

Business Owner
Albufeira e Olhos de Água, Faro, Portugal
Delayed project / Opened and managed a bed and breakfast for one year, including development of a bar. Scored average an 8.4 on Booking with lots of positive reviews. Due to personal reasons, local dynamics and contractual issues closed.

Global Key Account Manager for Ripples / contract
Tel Aviv District, Israel
Hybrid from Portugal/Ireland/United Kingdom - ISRAEL Tel Aviv Regional Sales and increase $$$ of marketing technology for Hospitality, Activations and Events. Manage accounts, upsell activities and advise on how to improve the sales pipeline. Assist Global Director in global projects. Annual target of 1.5m sales. - Open doors to small-mid and large clients - Proven track record in Sales Results - Build long term relationships - Manage successful Sales and Customer Service teams - Strong in Training and getting teams to perform / Clear vision on quick and long-term sales operations - Builder and grower Interested in increasing engagement, have fun, increase revenue and boost social media presence.. I have the solution for you Until May 2024, 6.5 years as EMEA/US Sales Manager for a technology start-up in Tel Aviv Key clients F1, Guinness and others

Senior Inside Sales Account Executive Benelux SAP Hana
Dublin, County Dublin, Ireland
The pace of change is relentless. We at SAP are dedicated to help our customers stay ahead and focus on their business, to run simple! For this we created a team of sales tigers able to create pipeline and accelerate opportunities to close status. Currently responsible for Benelux a region over-achieving targets. Team moved to Spain / Switzerland

Head of Sales Europe
Europe / Malta
Bluefort is a Microsoft Partner who is new to the end-user market and has technical knowledge in the Microsoft stack particularly in the Dynamics space. The ultimate dream for Bluefort is to deliver business solutions directly to end clients in the Mediterranean area. As contractor I help Bluefort with selling Bluefort as a partner to end-users. Bluefort needs a kickstart in Dynamics 365 sales, sell their first end-user project and establish partnerships with other European Microsoft partners to share best practices, learn and share technical staff. Individual contributor & team. Growth limitations. The growth I created/wanted was not achievable at that moment due to company limitations

Solutions Specialist Dynamics: Inside Sales Lead Dutch (Start-Up via N3results)
Dublin / Netherlands
Sales - Service - Social - Mobile - Reporting - Marketing Hired to make (future) clients and new employees of Microsoft (N3) better in service, sales and engagement. Providing solutions that address business challenges which can be overcome by technology directly impacting productivity, efficiency, engagement and ultimately growth. Work closely with Microsoft partners to have a tailormade solution for each individual company & a team ready to assist with advice, setup, licensing and implementation. My guidance & performance was instrumental to the increase with 25 FTE in our team (reference available). I contributed individually & team. Started with the Netherlands, after more countries were added. - Inside Sales Senior role Dynamics CRM OL for the Dutch Market / Office Manager - ERP Inside Sales since June 2016 - Started the TSS pilot for the Netherlands CRM team first and now for WE. - Work, mentor & Lead remotely and on-site staff - 50% Cold selling/Campaigns Outbound 50% Warm/Hot In- and Outbound - Talk to C-level and up / liaise with separate countries on best practices and improvements - Dynamics CRM Online / AX-NAV with focus on upper SMB, CTM and CAM market - Pipeline Management up to 20%, qualify leads to opportunities and 'light' follow up to 100% - Stakeholder Management (AE's, PSE's, SSP, Partners, Specialists,...). Monthly alignment in the Dutch Office. - Social Selling - Interview and guide new Hires - Write training and coaching plans and execute them - Work in a pilot / start-up environment - I was instrumental for the growth of the outsourced team to 20/50 FTE - Interim Office Manager in 2015 - Working cross- markets &- verticals - Over exceeded monthly all targets - Experienced manager in Sales / Service / Mobile / Marketing / Social / Finance / Logistics / ... Written reference from N3 available: Responsible for Growth References from client Microsoft available N3 was sold to Accenture

Dublin Office Manager (start-up) / Solutions Specialist Dynamics Lead Dutch
N3 results
Dublin, County Dublin, Ireland
N3 is a proven, global sales execution and demand generation services firm. We work with technology, software and manufacturing companies to identify opportunities to generate revenue, help accelerate them through the pipeline and inform marketing and sales strategies with insights from customers. N3 designs and executes large-scale, outsourced sales and marketing campaigns leveraging digital marketing, tele-based sales and custom analytics. We ensure results for domestic and global campaigns with our performance-based approach. Founded in 2004, N3 is headquartered in Atlanta, GA, and has offices in London, Dublin, Costa Rica and Beijing - Business Development and TSS Lead Dutch Market Microsoft Dynamics - Interim Office Manager start-up Aug 2015 - Jan 2016

Legal Assistant 'Right to be Forgotten' (contractor) BENELUX
Ireland
Project: due to extra demand & workload within the Legal Support Team: 'Right to be forgotten' case during the start-up of this team. Deal with all kinds of requests from many entities with regards to a court ruling concerning personal data privacy. Streamline processes and give advise on possible improvements or lack in solutions/answers. English & Dutch markets. Temporary project due to Legal Ruling EU

Hands-on Self-Employed Consultant Contact Centres / Interim Manager / Vendor Manager
Arnhem
Coníche is already 17 years the consultancy agency in the Benelux with Customer Interaction as key focus . Via my own company I was hired to manage, implement and optimalise customer interaction with ultimate goal creating for companies a unique customer engagement. Personal specialities were: temporary team staffing, international process improvement and interim management.
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