Oscar Hernandez

Head of Customer Success @ Hyrex (YC S24)

Country

United States

City

San Francisco

Industry

Higher Education

Skill

Software Development, Real Estate, Real Estate Transactions, JavaScript, Python (Programming Language), Pandas (Software), Node.js, React.js, Redux.js, Redux Thunk, Express.js, Cascading Style Sheets (CSS), HTML, Front-End Development, Full-Stack Development, Git, GitHub, Pandas, Matplotlib, Cypress

Experience

Head of Customer Success

Hyrex (YC S24)

2024-12 - Present · 1 yr 10 mos

San Francisco, California, United States

Achieved 0 churn across the 6 customer accounts Shipped internal dashboards to monitor customers, usage trends, and support metrics, enabling proactive engagement and renewal forecasting Contributed production-level code to improve product performance and customer-facing features, bridging technical execution with customer success outcomes Responded to customer concerns across Slack, Discord and email with an average response time of <1 hour. Integrated insights from PostHog, Sentry, and HubSpot to build unified customer analytics, improving visibility into product performance and user satisfaction drivers

Partner at Los Mariscos

Los Mariscos

2018 - 2024 · 6 yrs

Los Angeles, California, United States

Opened and managed family businesses that proudly serves the latino community in Los Angeles

Manager

JHL Foothill

2016 - 2024 · 8 yrs

Los Angeles, California, United States

Frontend Developer

Shimmer Labs

2022-2 - 2022-7 · 6 mos

Los Angeles, California, United States

Built Front End website for Cryptovania.io that facilitated thousands of NFT sales and visits on Mint Day Collaborated with designer to transform Figma designs into a website in Next.js that can handle thousands of visits Pair-Programmed with Blockchain Engineer to build appropriate and complex buttons and mint widget that would interact with Ethereum Blockchain on the Optimism Network